Anna Harman

Director/Office Manager

Pinnacle Quality Insight

06.2003 - 09.2023

Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Ordered and maintained office supplies.
Developed and maintained successful relationships with vendors, suppliers,contractors and clients.
Managed office operations while scheduling appointments for department managers.
Coordinated special projects and managed schedules.
Scheduled all travel and trade shows and logistics associated with them.
Planned and scheduled all executive travel.
Coached new hires on company processes while managing employees to achieve maximum production.
Reported to senior management on organizational performance and progress toward goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Answered telephones and directed calls to necessary departments.
Answered questions for existing and prospective clients.
Assisted in organizing and overseeing assignments to drive operational excellence.
Helped with basic accounting and HR.
Planned and executed events and socials for 200 plus people multiple times a year.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Made sure all repair request were fixed in a timely manner.
Personally assisted President, CEO and COO with any special request or projects.
Conducted mystery shopping for clients.