Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Anna Harrison

Customer Service
Denton,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self motivated and true team player.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

RETAIL DEPARTMENT MANAGER

VITAMIN COTTAGE
Denton, TX
12.2019 - Current
  • Delivered excellent customer service and supervised in person customer support to an average of 550+ daily customers
  • Performed essential clerical work such as answering and directing 15+ calls per hour, sorting, copying, and filing paperwork, and entering data into spreadsheets
  • Trained 4 new department personnel and worked with upper management to address performance and/or disciplinary issues with existing team of 20+ members
  • Managed margin and overall profitability, leading to increased month to month department sales by 11%.

CUSTOMER SERVICE REPRESENTATIVE

Bright Spring Health Services
Denton, TX
08.2018 - 09.2019
  • Answered 15+ inbound calls per hour in a fast paced team-oriented environment and determined customer needs and eligibility for a variety of benefit and training programs spanning across all 50 states
  • Supported 120+ clients per day
  • Obtained client information by answering telephone calls and emails and determined eligibility by comparing client information to established guidelines
  • Scheduled clients for Employment and Training Program Orientations available locally to their area of residence and referred clients to third party workforce services providers
  • Maintained a 100% accurate written record of the transaction following established guidelines.

HOURLY MANAGER

MOVIE TAVERN
Denton, TX
04.2017 - 11.2018
  • Completed bi-weekly schedules as well as daily schedules
  • Guided team of 25+ individuals throughout shift
  • Led daily group huddles to motivate staff, leading to a 15% increase in upselling and promotional sales
  • Responsible for maintenance and troubleshooting of 50+ electronic equipment in the building, including computer terminals, handheld POS devices, printers, and back office equipment.

ASSISTANT MANAGER

DIX CONEY ISLAND
Denton, TX
12.2016 - 08.2017
  • Cultivated excellent customer service experiences and oversaw team of 10+ members
  • Trained 4 new employees and monitored performance to ensure high quality customer experience
  • Prepared shift schedules weekly, as well as delegated daily tasks
  • Performed inventory management by contacting wholesale suppliers and negotiated prices, managing food storage and reducing waste to maximize profits by 6%.

CALL CENTER SALES REPRESENTATIVE

STATEWIDE APPEAL
Denton, TX
05.2015 - 03.2016
  • Cold called an average of 100+ prospective clients using a given phone directory to solicit donations for the Texas State Troopers
  • Followed communication script in a polite, professional manner to provide information about company initiative, receiving 98% positive customer reviews
  • Reached 99% donations quota and beat overall call volume targets by 15%
  • Entered customer information such as customer names, addresses, phone numbers, and payment methods quickly and accurately into customer service software at 50WPM.

Education

Diploma -

Premier High School
01.2014 - 01.2015

Skills

Complaint resolution

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Timeline

RETAIL DEPARTMENT MANAGER

VITAMIN COTTAGE
12.2019 - Current

CUSTOMER SERVICE REPRESENTATIVE

Bright Spring Health Services
08.2018 - 09.2019

HOURLY MANAGER

MOVIE TAVERN
04.2017 - 11.2018

ASSISTANT MANAGER

DIX CONEY ISLAND
12.2016 - 08.2017

CALL CENTER SALES REPRESENTATIVE

STATEWIDE APPEAL
05.2015 - 03.2016

Diploma -

Premier High School
01.2014 - 01.2015

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Anna HarrisonCustomer Service