Anna Harrison
Customer Service
Denton,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self motivated and true team player.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
RETAIL DEPARTMENT MANAGER
VITAMIN COTTAGE
Denton, TX
12.2019 - Current
- Delivered excellent customer service and supervised in person customer support to an average of 550+ daily customers
- Performed essential clerical work such as answering and directing 15+ calls per hour, sorting, copying, and filing paperwork, and entering data into spreadsheets
- Trained 4 new department personnel and worked with upper management to address performance and/or disciplinary issues with existing team of 20+ members
- Managed margin and overall profitability, leading to increased month to month department sales by 11%.
CUSTOMER SERVICE REPRESENTATIVE
Bright Spring Health Services
Denton, TX
08.2018 - 09.2019
- Answered 15+ inbound calls per hour in a fast paced team-oriented environment and determined customer needs and eligibility for a variety of benefit and training programs spanning across all 50 states
- Supported 120+ clients per day
- Obtained client information by answering telephone calls and emails and determined eligibility by comparing client information to established guidelines
- Scheduled clients for Employment and Training Program Orientations available locally to their area of residence and referred clients to third party workforce services providers
- Maintained a 100% accurate written record of the transaction following established guidelines.
HOURLY MANAGER
MOVIE TAVERN
Denton, TX
04.2017 - 11.2018
- Completed bi-weekly schedules as well as daily schedules
- Guided team of 25+ individuals throughout shift
- Led daily group huddles to motivate staff, leading to a 15% increase in upselling and promotional sales
- Responsible for maintenance and troubleshooting of 50+ electronic equipment in the building, including computer terminals, handheld POS devices, printers, and back office equipment.
ASSISTANT MANAGER
DIX CONEY ISLAND
Denton, TX
12.2016 - 08.2017
- Cultivated excellent customer service experiences and oversaw team of 10+ members
- Trained 4 new employees and monitored performance to ensure high quality customer experience
- Prepared shift schedules weekly, as well as delegated daily tasks
- Performed inventory management by contacting wholesale suppliers and negotiated prices, managing food storage and reducing waste to maximize profits by 6%.
CALL CENTER SALES REPRESENTATIVE
STATEWIDE APPEAL
Denton, TX
05.2015 - 03.2016
- Cold called an average of 100+ prospective clients using a given phone directory to solicit donations for the Texas State Troopers
- Followed communication script in a polite, professional manner to provide information about company initiative, receiving 98% positive customer reviews
- Reached 99% donations quota and beat overall call volume targets by 15%
- Entered customer information such as customer names, addresses, phone numbers, and payment methods quickly and accurately into customer service software at 50WPM.
Education
Diploma -
Premier High School
01.2014 - 01.2015
Skills
Complaint resolution
Sales expertise
Report preparation
Training development aptitude
Service recommendations
Documentation and reporting
Written and oral communication
Customer Service
MS Office
Troubleshooting
Multitasking
Business growth and retention
Upselling
Relationship building and management
Recruiting and Hiring
Strategic planning
Call center operations
Cloud applications
POS systems expert
Service standard compliance
Detail Oriented
Active listening
Adaptability
Creativity
Attentiveness
Timeline
RETAIL DEPARTMENT MANAGER
VITAMIN COTTAGE
12.2019 - Current
CUSTOMER SERVICE REPRESENTATIVE
Bright Spring Health Services
08.2018 - 09.2019
HOURLY MANAGER
MOVIE TAVERN
04.2017 - 11.2018
ASSISTANT MANAGER
DIX CONEY ISLAND
12.2016 - 08.2017
CALL CENTER SALES REPRESENTATIVE
STATEWIDE APPEAL
05.2015 - 03.2016
Diploma -
Premier High School
01.2014 - 01.2015