Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Hathorn

Janesville

Summary

Dynamic and goal-oriented professional with extensive experience at Blackhawk Community Credit Union, excelling in exceptional communication and client retention strategies. Proven track record in resolving complex issues and streamlining processes, enhancing customer satisfaction and compliance. Skilled in document processing and training, fostering team development and operational efficiency.

Professional advisor with deep expertise in client relationship management and service excellence. Demonstrated track record of collaborative teamwork and delivering impactful results. Skilled in communication, conflict resolution, and adapting to evolving needs. Known for reliability, integrity, and strong focus on achieving organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Specialty Accounts Member Advisor

Blackhawk Communtiy Credit Union
07.2017 - 09.2025
  • Provided exceptional member service through effective communication and active listening.
  • Assisted members with inquiries regarding account services and products.
  • Collaborated with team members to streamline onboarding processes for new members.
  • Resolved member issues promptly, ensuring satisfaction and retention.
  • Specialized in Trusts, Ira's, Estates, Business accounts, Power of attorneys.
  • Reviewing legal documentation before the accounts are opened to make sure the company is within compliance.
  • Processed online account applications.
  • Ran audits on the current existing accounts to bring them up to compliance.

Call Center Representative

Blackhawk Community Credit Union
07.2017 - 09.2025
  • Managed high-volume inbound calls, ensuring prompt and effective customer service.
  • Trained new team members on call protocols and customer interaction strategies.
  • Collaborated with cross-functional teams to address customer concerns and improve processes.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Member Advisor

Blackhawk Community Credit Union
07.2017 - 09.2025
  • Opened new membership accounts.
  • Analyzed credit reports to determine eligibility for various loan programs.
  • Advised clients on loan products, assessing individual financial needs and goals.
  • Developed customized loan solutions, improving client satisfaction and retention rates.
  • Streamlined application processes, enhancing efficiency and reducing turnaround time.
  • Ensured compliance with regulatory standards and company policies throughout loan transactions.
  • Mentored junior advisors, fostering team development and knowledge sharing.
  • Collaborated with underwriters to resolve issues, facilitating timely loan approvals and disbursements.
  • Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
  • Achieved successful loan closures by diligently managing client relationships throughout the entire application process.
  • Collaborated with underwriters to expedite loan approvals, ensuring adherence to strict industry regulations.

Teller

Blackhawk Community Credit Union
07.2017 - 09.2025
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Maintained cash drawer integrity through precise balancing and record-keeping practices.
  • Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
  • Collaborated with team members to streamline transaction procedures, enhancing overall productivity.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

High School Diploma -

Milton High School
Milton, WI
06-2009

Skills

  • Exceptional communication
  • Goal-oriented mindset
  • Training and coaching
  • Client retention strategies
  • Customer service
  • Relationship building
  • Call center experience
  • Banking
  • Complaint handling
  • Account reconciliation
  • Document processing
  • Payment processing
  • Conflict resolution skills

Certification

Certified Notary Public.


Timeline

Specialty Accounts Member Advisor

Blackhawk Communtiy Credit Union
07.2017 - 09.2025

Call Center Representative

Blackhawk Community Credit Union
07.2017 - 09.2025

Member Advisor

Blackhawk Community Credit Union
07.2017 - 09.2025

Teller

Blackhawk Community Credit Union
07.2017 - 09.2025

High School Diploma -

Milton High School

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