Anna Hawken
Ridgefield,CT
Summary
Senior Administrative Officer with [Number] years of experience in [Area of expertise] providing efficient and comprehensive administrative support leadership. Proven track record in problem-solving, administrative process design and improvement in complex environments. Offers high degree of IT systems and [Software] competence and strong quantitative reasoning skills. Prompt and versatile [Job Title] supporting company leadership by completing administrative tasks, compiling schedules for multifunctional teams and leveraging member strengths for optimal performance. Structured administrator of office tasks with awareness of proper channels for organization-appropriate task completion. Tactful and nimble supporter of administrative details for high-profile special projects. Self-motivated Senior Administrative Executive with creativity in solving long-standing deficiencies with unprecedented solutions. Fast-paced organizer of vast datasets known for effortless coordination of back-end specifics to help high-level operations run smoothly. Exceptional written and verbal communicator known for concise language and thoughtful conveyance of information between proper channels. Senior Administrative Officer with over [Number] years of experience providing corporate support office-based activities to encourage team business efforts. Effectively interfaces between managers on operational and administrative support issues to achieve consensus. Provides support and assistance to colleagues to deliver quality service. Dedicated [Job Title] with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Dependable [Job Title] possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with [Number] other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Top-notch [Job Title] with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Senior Administrative Officer
South African Post Office
08.2013 - 11.2022
- Analyzed data from various sources to identify trends and areas for improvement in organizational performance.
- Kept files and records in content management systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Implemented robust filing systems for efficient document management, resulting in easier access to essential information.
- Partnered with HR to implement and monitor policies and procedures and recommend changes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
Cashier
South Africa Post Office
01.1990 - 07.2013
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Working as chief cashier and performing managers duties in the absence of the Branch Manager for periods between 3-6 months.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Did monthly stock take on all stocks in the branch.
- Twice a year, asset verification done, adding new assets, retirement of redundant items.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Education
Computer Training
01.2008
High School Diploma -
12.1989
Customer Services award: Excellent Customer Services North Riding Post Office 4th June 2012
Skills
- Maintaining records
- Office procedures
- File Organization
- Client Engagement
- Data Processing
- Excel
- Verbal Communication
- Customer Service
- Human Resources
- Regulatory Compliance
Languages
English
Native or Bilingual
Timeline
Senior Administrative Officer - South African Post Office
08.2013 - 11.2022
Cashier - South Africa Post Office
01.1990 - 07.2013
Creative Minds Computer Training - , Computer Training
Hoerskool Die Adelaar - High School Diploma,