Anna Hawkins
Richmond,KY
Summary
Proven leader and effective communicator, adept in planning and safety knowledge, demonstrated at Treetop Adventure at Levi Jackson. Excelled in enhancing customer experiences through expert guidance and friendly service. Skilled in cash register operation and drink customization, contributing to positive team dynamics and efficient customer flow.
Overview
3
3
years of professional experience
Work History
TreeTop Adventure Guide
Treetop Adventure at Levi Jackson
06.2024 - Current
- Assist guests with harness fittings and ensure all safety equipment is properly secured.
- Provide assistance and guidance to guests during their zip-line experience.
- Managed bookings, transactions and other administrative tasks to promote great customer experiences.
- Delivered effective safety briefings to guests to promote safe environment.
- Trained new team members on company policies, safety procedures, and best practices for leading successful outings.
- Collaborate with team members to ensure smooth operations and efficient costumer flow.
Crew Member/Barista
Dunkin' Donuts
01.2022 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with other crew members and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Stocked shelves to organize aisles in assigned department.
Barista/Cashier
The Grind Coffee Shop
09.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and addressing their needs.
- Pleasantly interacted with customers, ensuring a welcoming experience.
- Contributed to a positive environment through effective communication with customers and other workers.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared fresh smoothies and frappes to delight customers.
Education
Bachelor of Science - Nursing
Eastern Kentucky University
Richmond, KY05.2027
High School Diploma -
South Laurel High School
London, KY05.2023
Skills
- Planning Abilities
- Safety knowledge
- Group leadership
- Friendly and outgoing
- Order Taking
- Cash Register Operation
- Safe Food Handling
- Costumer Service
- Drink customization
Timeline
TreeTop Adventure Guide
Treetop Adventure at Levi Jackson
06.2024 - Current
Barista/Cashier
The Grind Coffee Shop
09.2023 - 12.2023
Crew Member/Barista
Dunkin' Donuts
01.2022 - 04.2024
Bachelor of Science - Nursing
Eastern Kentucky University
High School Diploma -
South Laurel High School
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