Anna Hayes
Boiling Springs,SC
Summary
Hardworking Consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Prom Consultant
The Castle Prom And Bridal
Spartanburg, SC
02.2022 - 05.2022
- Folded and arranged merchandise in attractive displays to drive sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Host
The Peddler Steakhouse Of Spartanburg
Spartanburg, SC
05.2020 - 12.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating and menu information.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Chesnee High School
Chesnee, SC05.2022
Skills
- Analytical Thinking
- Attention to Detail
- Reports and Documentation
- Client Engagement
- Guest Greeting and Seating
- Disciplinary Action
- Interpersonal Communication Skills
- Time Management
Timeline
Prom Consultant
The Castle Prom And Bridal
02.2022 - 05.2022
Host
The Peddler Steakhouse Of Spartanburg
05.2020 - 12.2021
High School Diploma -
Chesnee High School
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