Anna Heckman

• Motivated players to achieve their maximum potential
• Instructed athletes on proper technique, positioning, and form for various skills and drills
• Motivated players to reach their highest potential through positive reinforcement techniques
• Made sure the athletes knew how to act professional when talking to college coaches
• Taught them about recruiting styles and what to look for/ how to act professional when approached by a scout or recruiter

• Developed strong working relationships with customers and staff
• Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
• Kept bar organized and clean during busy hours
• Handled cash drawer accurately throughout shift including opening and closing out register each day
• Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
• Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences

• Improved overall team ranking by focusing on individual skill development and emphasizing teamwork.
• Developed strong relationships with athletes, parents, and staff to create a unified and collaborative community.
• Recruited talented student-athletes, contributing to a stronger and more competitive team roster.
• Coordinated travel arrangements for away games, ensuring seamless logistics for players and coaching staff.

• Developed players'' mental toughness with targeted exercises and motivational strategies.
• Facilitated catching workshops that enhanced the accuracy and speed of participating athletes'' throws.
• Coordinated hitting sessions to refine batting techniques while boosting power and consistency at the plate.
• Ensured a safe learning environment by adhering to safety guidelines and promoting sportsmanship among athletes.

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• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Handled payment and bill processing, change giving and payment collecting for guests.

• Promoted a culture of continuous improvement by proactively seeking ways to enhance work processes, tools, and resources utilized by fellow scorers.
• Assisted in the design of assessment tools tailored to specific learning objectives and course content.
• Developed comprehensive reports highlighting patterns, trends, and areas for improvement in student performance data.
• Supported the administration team by providing input on curriculum adjustments based on student performance data.

• Performed administrative tasks as needed, supporting overall team efficiency and productivity.
• Managed inventory and distribution of promotional materials for successful marketing campaigns.
• Aided in maintaining accurate records of game-day activities, facilitating efficient data analysis for future improvements.
• Promoted a culture of inclusivity by actively participating in diversity initiatives aimed at improving the overall workplace environment.
• Collaborated with staff to maintain a safe and enjoyable environment for fans at all times.

• Acquired knowledge of game operations through hands-on experience with various aspects of the game
• From working fan assistance to making sure the kids zone runs smoothly
• Performed daily tasks from working in merchandising and setting up selling designs
• Ran fan events and operations
• As well as working with management on hosting special guests and organizing the preparation's
• Gained proficiency in operating and monitoring the ice rink and fan experiences
• Practiced effective conflict resolution techniques when dealing with difficult customers or situations
• Developed strong problem solving skills while troubleshooting game-related issues in a timely manner
• Applied knowledge of gaming regulations and procedures when performing duties related to game operations
• Displayed ability to work independently or collaboratively as part of a team on projects and tasks assigned by supervisors

• Company Overview: Event and Hospitality Management
• Organized and kept prepared sky boxes and club zones
• Made sure fans got the experiences they wanted and deserved while watching a team they love
• Worked in operations to make sure fans got out safely and in a sound manner
• Utilized problem solving skills to resolve conflicts between guests or staff members efficiently
• Event and Hospitality Management

• Took on variety of roles, working flexible hours to meet fluctuating needs of family
• Provided childcare for multiple children at once
• Developed strong relationships with the children and their families
• Created an environment where the parents feel calm and safe with their children with me for overnights to a few hours
• Took on the responsibilities of taking care of children
• Managed the children's daily routines, such as meal times, bath times, and bedtimes

• Provided excellent customer service by anticipating needs and responding promptly to requests
• Greeted and accommodated guests, building positive experience from first interaction
• Demonstrated ability to interact with customers in a friendly and professional manner

• Prioritized multiple tasks in dynamic environment and stayed calm and composed
• Used good communication skills to reduce guest dissatisfaction
• Used focus and memorization skills to keep track of tables and remember orders
• Operated cash register and accurately processed payments, returns, and exchanges
• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Worked in every zone of the store
• Worked in Team Sports, Apparel, Footwear, and Outdoors