Anna Hegarty
Boca Raton
Summary
Over the years, I have dedicated a lot of my time to the customer service industry. I have grown adaptable in communication, and ensuring guest satisfaction through effective conflict resolution is met, whether needed with coworkers or customers. Working mostly in restaurants, I have developed a strong amount of patience and a proactive ability to keep up with the typical fast-paced environment.
Many other interests and qualities have helped shape me into a determined individual, as I enjoy hiking and traveling, allowing me to stay physically active and open-minded. By keeping myself mentally sharp, I like to spend downtime reading and writing.
Overview
4
4
years of professional experience
Work History
Host/Food Server Assistant
Xanterra Parks & Resorts
Yellowstone National Park
06.2026 - Current
- Served water to guests and cleared finished plates for an efficient dining experience.
- Managed seating chart and reservations through the app Tock.
- Communicated with fellow hosts and servers to decide where to assign tables.
- Set up tables after bussing.
- Coordinated opening and closing procedures to ensure smooth restaurant operations.
- Presented new dining options to guests to enhance their dining experience.
- Handled guest inquiries and resolved concerns promptly and courteously.
- Answered phone calls politely and attentively.
Game Booth Attendant
Quiet Waters Park Renaissance Festival
Deerfield Beach
02.2026 - 03.2026
- Explained game rules to enhance participant engagement
- Maintained a calm and patient demeanor while interacting with children to create a welcoming environment
- Set up and dismantled game booth, ensuring cleanliness and organization throughout the day.
- Counted back cash change.
- Conducted a thorough count of the cash bank at day's end.
- Used walkie-talkies to communicate with other sections of the park.
Team Member
Blaze Pizza
Boca Raton
12.2025 - 01.2026
- Processed guest orders and provided detailed menu information to enhance customer experience.
- Responded quickly and accurately to online orders.
- Greeted customers upon entering the establishment.
- Prepared pizzas and menu items, ensuring adherence to company standards for quality and presentation.
- Maintained cleanliness and followed sanitation standards.
- Monitored oven safety protocols and maintained a safe work environment for coworkers.
- Prepped and stored food
- Secured the kitchen area by turning off equipment and cleaning surfaces at the end of service.
Geyser Grill
Xanterra Parks & Resorts
Yellowstone National Park, Old Faithful
06.2025 - 09.2025
- Operated kitchen appliances, including fryer and grill, to prepare quality meals.
- Handled kitchen knives safely and efficiently
- Followed customers' diet restrictions, such as safely handling gluten-free options
- Served food to tables in a timely manner, ensuring customer satisfaction.
- Processed customer transactions accurately
- Kept lobby area clean and stocked fountain drinks to enhance customer experience.
- Prioritized and organized tasks to efficiently accomplish service goals.
Team Member
Papa Johns
Boca Raton
10.2022 - 04.2023
- Took customer phone calls and processed orders efficiently
- Took customer phone calls and rang customers up
- Prepared pizzas to ensure timely service for customers
- Cut and boxed pizzas.
- Replaced food as quickly as possible.
- Made sure expiration dates were correct.
- Conducted inventory counts to maintain accurate stock levels
- Conducted inventory counts to maintain stock accuracy.
- Handled oven safety
Education
Associate of Arts - English
Palm Beach State College
Lake Worth, FL06-2025
Skills
- Table management
- Customer service
- Order processing
- Cash Handling
- Cash Handling
- Event coordination
- Excel and Google tools
- Problem Solving
- Order processing
Timeline
Host/Food Server Assistant
Xanterra Parks & Resorts
06.2026 - Current
Game Booth Attendant
Quiet Waters Park Renaissance Festival
02.2026 - 03.2026
Team Member
Blaze Pizza
12.2025 - 01.2026
Geyser Grill
Xanterra Parks & Resorts
06.2025 - 09.2025
Team Member
Papa Johns
10.2022 - 04.2023
Associate of Arts - English
Palm Beach State College