Anna Held

• Processed customer payments quickly and returned exact change and receipts.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Followed company security procedures for handling large sums of money.
• Resolved customer complaints professionally in accordance with company policy.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customers' questions and provided information on store procedures or policies.
• Ensured compliance with all safety regulations within the store environment.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Scanned items and checked pricing on cash register for accuracy.
• Helped with purchases and signed customers up for rewards program.
• Answered phone calls to assist customers with questions and orders.
• Processed sales transactions to prevent long customer wait times.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Collected payments and provided accurate change.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Throughout my experience working at TJ Maxx, I've created very close connections with customers and coworkers, which has helped me gain more insight into my overall role within the customer service position. I've also managed to gain confidence in the workplace. Dealing with upset customers has improved my communication skills and professionalism while working in such important environments. I love TJ Maxx, and working there has not only made me better in the professional aspects of my life, but also as an individual.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
• Kept records of purchases, maintained an orderly appearance of the checkout area, and restocked supplies as needed.
• Conducted price checks for special orders or discounts, as requested by customers.
• Performed other duties as assigned by management.
• Greeted customers and answered any questions they had about the store's products and services.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Issued receipts, refunds, credits, or change due to customers.
• Followed company security procedures for handling large sums of money.
• Answered customer inquiries regarding store policies and procedures.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Resolved customer complaints professionally in accordance with company policy.
• Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Ensured compliance with all safety regulations within the store environment.
• Stocked shelves with merchandise when needed.
• Assisted customers over the phone regarding store operations, product information, and order placement.
• Operated the cash register or POS system to receive payment by cash, check, and credit card.
• Accepted cash and credit card payments, issued receipts, and provided change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Used suggestive selling techniques to promote add-on sales.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Collected payments and provided accurate change.
• Discounted purchases by scanning and redeeming coupons.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Processed sales transactions to prevent long customer wait times.
• Helped with purchases and signed customers up for rewards program.
• Worked closely with front-end staff to assist customers.
• Delivered a high level of customer service to patrons using active listening and engagement skills.
• Directed trash removal and sanitation procedures to keep the aisles and register area organized.
• Processed customer payments quickly and returned exact change and receipts.
• Counted and balanced the cashier's drawers.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Answered phone calls to assist customers with questions and orders.
• Scanned items and checked pricing on cash register for accuracy.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

My experience working at J&H Family Stores was one I can't forget. I made great friendships with coworkers, and positive relationships with every customer that walked in. I made sure to say "Hello! How are you doing today?". I've learned how to handle stressful situations, even in the most difficult times. I made sure to make sure every customer found what they needed and discounts they could get when using the Loyalty Rewards Cards. Sometimes, there weren't enough coworkers working, but I pushed through and made it work. Most of the time I had to take over lots of hours, but that was no problem for me. I even enjoyed it, because I love to work! Throughout this experience, I've learned how to perceiver, even when it gets tough.

• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
• Took and recorded temperatures of food, refrigerators and freezers.
• Observed food safety and sanitation protocols to reduce germ spread.
• Helped in receiving and organizing food delivery supplies.
• Worked in fast-paced, ever-changing environment.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Prepared workstations with ingredients and tools to increase efficiency.
• Prepared meats, vegetables or desserts according to orders or instructions.
• Re-stocked, organized and arranged service and food stations.
• Coordinated with kitchen staff to ensure timely food preparation.
• Acquired new skills to support team and further accommodate customer needs.
• Monitored temperatures of prepared food and cold-storage areas.
• Maintained cleanliness and order in the kitchen area.

During this period of my life, I was still going to High School and had to deal with being a foster child and moving homes, families and trying to still lead a normal lifestyle for a 16 year old teen. I walked at Panera everyday, making it early and ready to go. I made close friendships and learned how to work in a fast pace environment. Even though I did sometimes struggles to keep up, I found ways to keep myself going.