Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Anna Henderson

Castleton

Summary

Attentive individual offering 6 years of experience in customer service. Committed to delivering great service, highly efficient in processing cash and credit card payments, providing high-quality products to loyal customers, skilled in part-time management, and leadership skills. Dedicated, responsible, and motivated student interested in applying excellent communication and interpersonal skills to a management role. Highly experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. When tough, difficult, and challenging times have occurred, excellent abilities become present and the work gets done in a timely manner with no complications.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

L.L Bean
06.2023 - 08.2023
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used suggestive selling techniques to promote add-on sales.

Deli Worker/Cashier

Pineland Farms
07.2020 - 08.2022
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Maintained work areas to reduce potential for illness or injury.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and a boost in revenues.
  • Acquired new skills to support team and further accommodate customer needs.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

Cashier

Chipman Farm
06.2018 - 07.2018
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered customer questions and provided store information.
  • Learned roles of other departments to provide coverage and keep store operational.

Ticket Seller

Seacoast Adventure
01.2018 - 04.2018
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Operated register, handled cash and processed credit card transactions.
  • Greeted and assisted customers to foster positive experiences.
  • Recognized security risks to properly handle situations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Cashier

Orchard Hill Farms
08.2016 - 11.2016
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Some College (No Degree) - Major Business Administration

Castleton University
Castleton, VT

Some College (No Degree) - Major Interior Design

San Jose State University
San Jose, CA

High School Diploma -

Gray New Gloucester High School
Gray, ME
06.2020

Skills

  • Register Operations
  • Satisfying Customer Needs
  • Inventory Rotation
  • Stocking and Replenishment
  • Documentation and Recordkeeping
  • Ingredient and Food Preparation
  • Food Packaging and Labeling
  • Stocking and Replenishing
  • Time Management and Prioritization
  • Employee Training and Supervision
  • Cash Drawer Operations
  • Teamwork and Collaboration

Affiliations

Competitive Dancer

  • Member, Alumni Association
  • 15+ years of experience (2007-2022)
  • Assistant teacher for 2 years

Timeline

Customer Service Associate

L.L Bean
06.2023 - 08.2023

Deli Worker/Cashier

Pineland Farms
07.2020 - 08.2022

Cashier

Chipman Farm
06.2018 - 07.2018

Ticket Seller

Seacoast Adventure
01.2018 - 04.2018

Cashier

Orchard Hill Farms
08.2016 - 11.2016

Some College (No Degree) - Major Business Administration

Castleton University

Some College (No Degree) - Major Interior Design

San Jose State University

High School Diploma -

Gray New Gloucester High School

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Anna Henderson