Anna Henderson
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
Family Eye Care
12.2013 - 06.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
Sales Associate
Dillard's
09.2015 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Private Nanny
Abrenna Krajewski
03.2013 - 08.2013
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Character Performer
Walt Disney World Resort
08.2006 - 07.2013
- Developed strong improvisational skills, enabling seamless adaptation to unexpected situations during live performances.
- Delivered exceptional customer service by interacting with guests in character both on stage and off stage, enhancing their overall experience.
- Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
- Participated in rehearsals, refining acting skills and perfecting character portrayals for optimal audience engagement.
- Collaborated effectively with fellow performers to create memorable and engaging scenes for guests.
- Demonstrated versatility by successfully portraying multiple characters across different show productions.
- Received positive feedback from supervisors for outstanding professionalism and commitment to performance quality.
- Utilized vocal techniques to accurately convey emotions while maintaining proper projection for large-scale audiences.
Private Nanny
Elizabeth Purinton
02.2012 - 11.2012
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Education
High School Diploma -
Hiram High School
Hiram, GA05.2006
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Administrative Support
- Document Management
Timeline
Sales Associate
Dillard's
09.2015 - 11.2015
Office Manager
Family Eye Care
12.2013 - 06.2019
Private Nanny
Abrenna Krajewski
03.2013 - 08.2013
Private Nanny
Elizabeth Purinton
02.2012 - 11.2012
Character Performer
Walt Disney World Resort
08.2006 - 07.2013
High School Diploma -
Hiram High School
Similar Profiles
Courtney ClarkCourtney Clark
Insurance and Receptionist at Family Eye CareInsurance and Receptionist at Family Eye Care
Madilyn ConnollyMadilyn Connolly
Optometric Technician at Family Eye CareOptometric Technician at Family Eye Care
Alexandra RodriguezAlexandra Rodriguez
Optometric Technician at Family Eye CareOptometric Technician at Family Eye Care