Anna Henderson
Leasing Professional
Hendersonville,TN
Summary
Dynamic Leasing Professional with a proven track record at Prime Prop, excelling in customer service and effective negotiation. Enhanced tenant satisfaction through strong relationship-building, resulting in increased lease renewals. Skilled in record keeping and lease administration, consistently streamlining processes to boost operational efficiency and support organizational growth.
Overview
12
12
years of professional experience
Work History
Leasing Professional
Prime Prop
10.2018 - 02.2025
- Kept meticulous records of correspondence between management and tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Invited prospects to fill out application upon completion of property tour.
- Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
General Manager
HighHorse
08.2013 - 07.2018
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Associate of Arts - General Studies
Austin Peay State University
Clarksville, TN 05.2001 -
Skills
Record keeping
Application processing
Goal-oriented mindset
Fair housing regulations
Event planning
Lease administration
Customer service
File management
Cash handling
Team collaboration
Clear communication
Timeline
Leasing Professional
Prime Prop
10.2018 - 02.2025
General Manager
HighHorse
08.2013 - 07.2018
Associate of Arts - General Studies
Austin Peay State University
05.2001 -
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