Anna Henslee
House Springs
Summary
Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
Overview
18
18
years of professional experience
Work History
Small Business Consultant
Biltrite Torque Converts
Belleville , IL
01.2021 - Current
- Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
- Drove company branding efforts to increase market presence and brand recognition.
- Created strategic service roadmaps for new initiatives.
- Developed overall marketing strategy and support implementation across all departments.
- Supported business development efforts and coordinated with Owner and CEO on special campaigns.
- Developed corporate sponsorships and worked with industry thought leaders to expand public relations.
- Developed and strengthened business partnerships at all levels.
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
- Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
- Analyzed ratings and features of competitors to evaluate effectiveness of marketing strategies.
- Redesigned user experience, site functionality and online merchandising, increasing sales by annual100% earnings.
- Implemented business intelligence solutions to increase operational efficiency.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed complex dashboard and reporting tools to track business performance metrics.
Receptionist Administrator
Porsche St. Louis, Ferrari St. Louis
Maplewood
09.2021 - 04.2022
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Analyzed company data entry systems, resulting in 100% increase in system-wide efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Receptionist Porsche St. Louis
Express Emploment Professional
06.2020 - 07.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Earnhardt Management
12.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to independently handle over 80 calls each day.
- Acted as first point of contact and set appointments for prospective clients.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Sales
McSpadden Ford
04.2018 - 12.2018
- Worked alongside Ford representatives to boost sales by enhancing product presentations and advertising.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Demonstrated vehicles and features, and conduct test drives.
- Increased overall quality of used inventory through effective trade-in and auctioning policies.
- Negotiated vehicle prices and secure financing for customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Completed registration paperwork and sales documentation.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Store Clerk
Crossroads Convenience Store
09.2008 - 02.2011
- Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
- Estimated business demands and aligned operations with expected customer levels, including restocking target items and verifying optimal levels of supplies such as bags and register tape.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted customers by answering questions and fulfilling requests.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Performed inventory control, such as counting and stocking merchandise.
- Open and close the store.
- Operated cash register.
Office Manager
Tri County Floors To Go
04.2006 - 03.2007
- Open and Close the Store.
- Worked on Quickbooks Pro.
- Completed customer invoicing.
- Sent vendor purchase orders.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Compared vendor prices and negotiated for optimal savings.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Completed bi-weekly payroll for 3 employees. As well as sub-contractor payroll.
- Created reports and presentations.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Prepared vendor invoices and processed incoming payments.
- Overseen sales team.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Worked with financial credit union on customer approved credit.
- Developed advertising tactics and implemented new solutions for increased product awareness.
- Directed team advertising and marketing.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Scheduled vendor shipment.
- Maintained inventory spreadsheet.
- Scheduled sub contractors for job instillation.
- Scheduled customer contract bid.
- Hired all contractor for flooring installation.
- Maintained daily bookkeeping report.
Assistant Manager
Valvoline Instant Oil Change
Eureka MO
04.2005 - 09.2008
Bookkeeper Manager
News Market Magazine
Eureka, MO
04.2006 - 05.2008
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Completed tax forms in compliance with legal regulations.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Education
SEO Social Media - Market Management
Southwester IL University
Belleville IL11.2022
Marketing And Design - Market Management
Southwestern Illinois College
Belleville, IL11.2022
Quick Books Professional Certification - Business Management
Private
Eureka MO01.2005
Microsoft Excel, Word, Office Certificate -
Private
Eureka, MO01.2005
Accounting Certification -
Private Accountant
Eureka, MO01.2005
Skills
Business Consultant
Business Management
Accountant payable, Receivable
Sale CRM management
Bookkeeping
Multi-Line switchboard
Invoice, Purchase Orders
Timeline
Receptionist Administrator
Porsche St. Louis, Ferrari St. Louis
09.2021 - 04.2022
Small Business Consultant
Biltrite Torque Converts
01.2021 - Current
Receptionist Porsche St. Louis
Express Emploment Professional
06.2020 - 07.2020
Receptionist
Earnhardt Management
12.2018 - 09.2019
Sales
McSpadden Ford
04.2018 - 12.2018
Store Clerk
Crossroads Convenience Store
09.2008 - 02.2011
Office Manager
Tri County Floors To Go
04.2006 - 03.2007
Bookkeeper Manager
News Market Magazine
04.2006 - 05.2008
Assistant Manager
Valvoline Instant Oil Change
04.2005 - 09.2008
SEO Social Media - Market Management
Southwester IL University
Marketing And Design - Market Management
Southwestern Illinois College
Quick Books Professional Certification - Business Management
Private
Microsoft Excel, Word, Office Certificate -
Private
Accounting Certification -
Private Accountant
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