Anna Heppner
Glenview,IL
Summary
Seeking to implement my creative skills and strategic mindset to make an impact and enhance brand awareness. Student-focused counselor and advisor with strong background in student support and crisis intervention. Drives student success by partnering closely with administrators, teachers and guardians on diverse initiatives. Background in one-on-one assistance and group instruction. Talented in facilitating college, vocational and military applications. Accomplished professional devoted to students' needs. Focused on helping students manage and overcome personal, social, and behavioral problems negatively impacting wellbeing or academic success. Goes above and beyond every year to enhance student experiences and help each reach full potential.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Iowa Memorial Union
Iowa City, IA
09.2024 - Current
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Monitored inventory levels of supplies and restocked when necessary.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Placed orders with suppliers for delivery of products required for daily operations.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Memorized official and off-menu coffee and tea preparations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Stocked customer service stations with paper products or beverage preparation items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista
Glenview Grind
Glenview, IL
05.2024 - Current
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Monitored inventory levels of supplies and restocked when necessary.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Restocked product displays based on demand and projected sales.
- Placed orders with suppliers for delivery of products required for daily operations.
- Memorized official and off-menu coffee and tea preparations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Stocked customer service stations with paper products or beverage preparation items.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested appealing products.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Barista
Starbucks
Glenview, IL
08.2021 - 08.2023
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Memorized official and off-menu coffee and tea preparations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected payments and provided accurate change.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Stocked customer service stations with paper products or beverage preparation items.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Grocery Bagger
Heinen's Grocery Store
Glenview, IL
06.2020 - 07.2021
- Assisted customers with shipping inquiries.
- Collected empty carts and returned each to store to minimize loss and damage to store property.
- Bagged customer items in alignment with industry best practices.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Collaborated with other grocery baggers to ensure efficient checkout process during busy times.
- Loaded groceries into customers' vehicles, offering exceptional customer service.
- Collected shopping carts from parking lot and returned to store.
- Monitored checkout lanes to provide timely bagging support during peak hours.
- Managed check-out area efficiently by ensuring a smooth flow of customers through the line.
- Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly.
Education
Bachelor of Arts - Educational Studies And Human Relations
University of Iowa
Iowa City, IA05-2026
Skills
- Social communication
- Positive energy
- Teamwork and collaboration
- Career planning
- Adolescent mental health
- Excellent active listening
- Open-mindedness
- Assertiveness
- Self-awareness
- Confidentiality
- Leadership excellence
- Team leadership
- Group leadership
- Compassion and care
- Empathy and compassion
Affiliations
- Active Minds is a student organization at the University of Iowa that provides mental health education and advocacy in an effort to increase students' awareness of mental health issues It accomplishes providing both students and the community with information and resources regarding mental health.
Certification
- Coaching License
References
References available upon request.
Timeline
Barista
Iowa Memorial Union
09.2024 - Current
Barista
Glenview Grind
05.2024 - Current
Barista
Starbucks
08.2021 - 08.2023
Grocery Bagger
Heinen's Grocery Store
06.2020 - 07.2021
Bachelor of Arts - Educational Studies And Human Relations
University of Iowa