Summary
Overview
Work History
Education
Skills
Timeline
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Anna Hermann

Elliott,IA

Summary

Dynamic healthcare professional with extensive experience at Suncrest Hospice, excelling in patient care management and team leadership. Proven ability to streamline processes and enhance client satisfaction through effective communication and resource allocation. Skilled in data entry and recordkeeping, while fostering a collaborative environment that prioritizes compassionate care and operational efficiency.

Overview

9
9
years of professional experience

Work History

Administrator

Suncrest Hospice
08.2023 - Current
  • Streamlined patient admission processes, enhancing efficiency and accuracy in data entry.
  • Coordinated interdisciplinary team meetings to ensure comprehensive patient care plans.
  • Managed electronic health record system, ensuring compliance with regulatory standards.
  • Developed and maintained scheduling systems for clinical staff, optimizing resource allocation.
  • Assisted in training new administrative staff on operational protocols and software tools.
  • Implemented feedback mechanisms to improve patient communication and service delivery.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

Director of Intake

Suncrest Hospice
07.2021 - 07.2023
  • Oversaw intake processes, ensuring compliance with organizational policies and procedures.
  • Coordinated communication between clients and service providers to streamline intake operations.
  • Trained new staff on intake procedures and best practices to enhance team efficiency.
  • Developed and implemented workflow improvements that increased response times for client inquiries.
  • Managed scheduling of assessments, optimizing resource allocation for timely service delivery.
  • Conducted regular internal audits to ensure adherence to established policies and procedures within the intake department.
  • Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
  • Improved communication between departments by developing and implementing a centralized intake management system.

Hospice Case Manager

Suncrest Hospice
08.2019 - 07.2021
  • Managed comprehensive care plans for terminally ill patients to ensure quality end-of-life support.
  • Collaborated with interdisciplinary teams to coordinate patient services and resources effectively.
  • Conducted regular assessments to evaluate patient needs and adjust care strategies accordingly.
  • Provided education and emotional support to families navigating hospice care processes.
  • Facilitated communication between healthcare providers, patients, and families to enhance care continuity.
  • Improved patient satisfaction by providing compassionate and comprehensive care to hospice patients and their families.
  • Facilitated family meetings to address concerns or conflicts surrounding end-of-life decisions, promoting open dialogue among loved ones during challenging times.
  • Educated patients and families on disease progression and available resources, fostering a sense of empowerment and informed decisionmaking.
  • Managed caseloads efficiently by prioritizing tasks according to urgency and complexity, ensuring all patients received appropriate attention.

Certified Nursing Assistant

Suncrest Hospice
08.2016 - 07.2019
  • Provided compassionate care to patients, ensuring comfort and emotional support during daily activities.
  • Assisted nursing staff with patient assessments, contributing to effective treatment planning and execution.
  • Administered medications and monitored vital signs, maintaining accuracy in patient health records.
  • Educated patients and families on health management and safety protocols, fostering improved wellness practices.
  • Coordinated with interdisciplinary teams to optimize patient care plans and discharge processes.
  • Mentored new nursing assistants, promoting best practices in patient care and operational efficiency.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Education

High School Diploma -

Griswold High School
Griswold, IA
05-2008

Associate of Science - Nursing

Purdue University
West Lafayette, IN
07-2019

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Decision-making
  • Team building and leadership
  • Personable and approachable
  • Team collaboration
  • Data confidentiality
  • Staff management
  • Work Planning and Prioritization
  • Scheduling
  • Time management
  • Relationship development
  • Goal setting
  • Resourceful and analytical

Timeline

Administrator

Suncrest Hospice
08.2023 - Current

Director of Intake

Suncrest Hospice
07.2021 - 07.2023

Hospice Case Manager

Suncrest Hospice
08.2019 - 07.2021

Certified Nursing Assistant

Suncrest Hospice
08.2016 - 07.2019

High School Diploma -

Griswold High School

Associate of Science - Nursing

Purdue University

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Anna Hermann