Anna Hernandez
Hanford,CA
Summary
Dynamic and detail-oriented professional with experience at Black Bear Diner, excelling in bank reconciliation and payroll processing. Proven ability to enhance customer relations and foster teamwork, ensuring operational excellence. Skilled in Quickbooks, with a strong commitment to maintaining confidentiality and ethical standards in all financial dealings.
Overview
16
16
years of professional experience
Work History
Bookkeeping Assistant
Black Bear Diner
04.2016 - Current
- Maintained inventory of office supplies and placed orders.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Barista Shift Supervisor
Starbucks
02.2013 - 03.2016
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Quality Control Analyst
The Wonderful
03.2009 - 01.2013
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
Education
High School Diploma -
Avenal High School
Avenal, CA01-2016
Skills
- Quickbooks
- Bank reconciliation
- Customer relations
- Payroll processing
Languages
Spanish
Full Professional
Timeline
Bookkeeping Assistant
Black Bear Diner
04.2016 - Current
Barista Shift Supervisor
Starbucks
02.2013 - 03.2016
Quality Control Analyst
The Wonderful
03.2009 - 01.2013
High School Diploma -
Avenal High School
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