Anna Hernandez
Laredo
Summary
Detail-oriented professional with experience in customer service and client relationship management. Proficient in systems navigation and payment processing, committed to delivering exceptional service and improving operational efficiency.
Overview
7
7
years of professional experience
Work History
front desk assistant
store it all self storage
Laredo
08.2025 - Current
- Greeted customers and provided information about available storage units.
- Assisted in processing rental agreements and payments for customers.
- Maintained cleanliness and organization of the front desk area.
- Answered phone calls and responded to customer inquiries promptly.
- Handled customer complaints with professionalism and courtesy.
- Computed bills, collected payments and made change for guests.
- Handled payment processing and provided customers with receipts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- a lot of computer usage and usage of computer softwares and systems, like excel , Microsoft 365.
political phone banker
Henry Cuellar headquarters
Laredo
02.2022 - 08.2023
- Navigated multiple systems simultaneously to access information. Process concerns, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Handled sensitive personal and political information with discretion, ensuring the privacy of clients at all times.
bistro server
Courtyard by Marriott
Laredo
01.2019 - 06.2019
- Provided exceptional customer service to enhance guest dining experiences.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
- Managed cash register operations during shift changes and end-of-day reconciliation.
- Cleared tables in a timely manner after guests had finished their meals.
- Delivered orders to kitchen staff in a timely manner.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Gateway Academy
Laredo, TX06-2017
Skills
- Customer service and support
- Payment processing
- Microsoft Excel
- Information management
- Systems navigation
- Client relationship management
- Bilingual in Spanish and English
References
References available upon request.
Timeline
front desk assistant
store it all self storage
08.2025 - Current
political phone banker
Henry Cuellar headquarters
02.2022 - 08.2023
bistro server
Courtyard by Marriott
01.2019 - 06.2019
High School Diploma -
Gateway Academy