Anna Hew
Littleton,USA
Summary
Detail-oriented professional with a strong analytical mindset, leveraging data-driven insights to optimize business outcomes. Committed to placing customer satisfaction at the forefront of decision-making, ensuring that all strategies align with client needs. Passionate about process improvement and operational efficiency, leading to enhanced productivity and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Commercial Real Estate Broker/Developer
Commercial With Impact - Your Castle Real Estate
Colorado, CO
04.2022 - Current
- Engage and maintain relationships with diverse clients in the commercial real estate market
- Conduct thorough market research to provide informed insights on market trends
- Negotiate terms to facilitate successful transactions for buyers, sellers, tenants, and landlords
- Act as coordinator between clients and subcontractors with regards to Tenant Improvements on job sites. This includes, but is not limited to assembling multiple bid options, scheduling, quality control, as well as keeping a project on budget with minimal change orders
Technical Proposal Manager
ABB INC
Colorado
11.2019 - 04.2022
- Produced sales proposals in response to customer requests for proposal (RFPs)
- Member of Business Development team; collect input from Sales Reps, Program Managers, engineering and customers to drive sales of power system delivery equipment and services
- Final authority on sales quotes, profit margins, and content of proposal responses
- Owner of the Salesforce queue used by all of sales for the Western United States, inputting promise and complete dates, as well as order values
- Ran weekly Sales Review call with internal sales and engineering teams in order to hit 98% on time delivery dates
- Drove cost transparency in estimates as well as proposals, utilizing a bottoms-up cost estimating tool
- Owned and calibrated on market intelligence across the CommOps team
Central Sales/Program Manager
HARRIS CORPORATION
New York
03.2018 - 08.2019
- Collaborated with Sales Reps, Program Managers, and customers regarding sales of types 1 and 3 encryption radios used by Foreign Military Sales and Direct commercial
- Partnered on sales efforts in Canada, Europe, and CALA (Central America and Latin America) while creating/leading more than 600 RFQ, ROMs, and proposals
- Researched and provided information regarding quotes, price reviews, customer visits, demos, etc
- Prepared quotes for sales orders in ERP systems (SAP, Siebel) working with Regional Systems Engineering, Product Line Management, customers, Sales, PM, Contracts, and Finance
- Reviewed sales quotes and provided feedback on appropriate product/equipment selections in an effort to increase customer satisfaction and mission success
- Managed customer visits, training, and demos, including travel arrangements as well as entertainment
- Facilitated Factory Acceptance Test success by working with Manufacturing, and directly with customers
- Achievements: In 2019, my Canadian sales team won two awards: Highest New Product Sales (achieved over $350M in revenue) and Highest Increase in Regional Sales (increased revenue from $100M/year to more than $500M/year)
Program Manager
L3 COMMUNICATIONS
New York
08.2015 - 08.2017
- Managed 3Di programs (satellite bandwidth for military customers abroad) totaling $23M in revenue
- Processed purchase orders, oversaw order fulfillment, supervised equipment configuration, and shipped packages
- Analyzed data (e.g
- Sales revenue, profits, upcoming programs and prospects) and prepared visual reports for monthly program presentations to senior management
- Managed program schedules to ensure deadlines were met by vendors and deliveries were on-time, all per customer expectations
- Supervised the Return Merchandise Authorization (RMA) Department
- Acted as customer liaison for 3Di sales and RMA processing specifically when it came to triaging customer issues
- Led multidisciplinary Lean Six Sigma process improvement effort for RMA department and used SQL to develop a more interactive process for customers
- Achievements: (1) My efficiency efforts paid off when I was asked to take on a new responsibility – supervising the RMA Dept (2) During that time, managing the RMA team, I was able to improve processing time of returns from 10 days to 2 days, and I was able to reduce the number of steps from more than 500 to just over 200. This all resulted in improved customer experience and employee satisfaction (as team members were able to accomplish more and bring additional value to the organization)
Sales Engineer
MARKIN TUBING
New York
06.2013 - 08.2015
- Delivered $900K of revenue in 2014
- Conducted cold calls and new customer visits to get new business (brought on approx
- 20 new customer)
- Managed install customers and built relationships to increase customer retention
- Managed 54 accounts across the USA, Canada, Mexico, & Europe
- Assisted customers through every step of the sales process (from quoting to delivery)
- Worked with outside reps and production to develop and price a new product line
- Measured effectiveness and efficiency regarding Advanced Product Quality Planning
- Drove three technical process improvement initiatives to completion
- Implemented new weekly sales report, giving senior management better visibility into sales status as well as having better understanding of customer needs and trends
- Led weekly strategy and improvement meetings
- Managed eight direct reports both on-site and remote
- Achievement: Built a new, more accurate quoting system using scrap data, material costs, and scheduling which resulted in reduced turnaround time of quotes—from more than one week down to 24 hours or less
PM Assistant/Systems and Control Engineer
IBERDROLA ENERGY
New York
02.2012 - 06.2013
Engineering Technician CO-OP
HARRIS CORPORATION
New York
10.2011 - 02.2012
Major Systems Technician
AMETEK SYSTEMS
New York
06.2011 - 09.2011
Manufacturing Technician C
HARRIS CORPORATION
New York
01.2011 - 06.2011
Education
Bachelor of Science - Electrical Mechanical Engineering with Concentration in Packaging Science
Rochester Institute of Technology
05.2011
Skills
- Program/Project Management
- Self-generated Sales
- Working across multi-disciplinary teams
- Salesforce
- Advanced Excel
- MRP/ERP Systems
- Earned Value Management Systems (EVMS)
- Employee Engagement Strategies
- Excellent Communication
- Organizational Skills
Certification
- Colorado Real Estate License, 01/01/22
- DoD Security Clearance, 01/01/16
- Yellow Belt, Six Sigma, 01/01/11
- Crucial Conversations training, Vital Smarts, 01/01/14
- Geometric Dimensioning and Tolerancing (GD&T) training, Tec-Ease, 01/01/14
Timeline
Commercial Real Estate Broker/Developer
Commercial With Impact - Your Castle Real Estate
04.2022 - Current
Technical Proposal Manager
ABB INC
11.2019 - 04.2022
Central Sales/Program Manager
HARRIS CORPORATION
03.2018 - 08.2019
Program Manager
L3 COMMUNICATIONS
08.2015 - 08.2017
Sales Engineer
MARKIN TUBING
06.2013 - 08.2015
PM Assistant/Systems and Control Engineer
IBERDROLA ENERGY
02.2012 - 06.2013
Engineering Technician CO-OP
HARRIS CORPORATION
10.2011 - 02.2012
Major Systems Technician
AMETEK SYSTEMS
06.2011 - 09.2011
Manufacturing Technician C
HARRIS CORPORATION
01.2011 - 06.2011
- Colorado Real Estate License, 01/01/22
- DoD Security Clearance, 01/01/16
- Yellow Belt, Six Sigma, 01/01/11
- Crucial Conversations training, Vital Smarts, 01/01/14
- Geometric Dimensioning and Tolerancing (GD&T) training, Tec-Ease, 01/01/14
Bachelor of Science - Electrical Mechanical Engineering with Concentration in Packaging Science
Rochester Institute of Technology
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