Anna Hiatt
Boulder,CO
Summary
Energetic Hostess and Waitress with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
4
4
years of professional experience
Work History
Lift Operator
Eldora Ski and Mountain Resort
Nederland, CO
12.2020 - Current
- In charge of pre-operation inspections and post-operation closing procedures for my lift.
- Maintained loading and unloading ramps, tip catcher, and maze areas by adapting to changing snow conditions
- Maximized customer service and satisfaction by providing directions for guests regarding requested locations, events and landmarks, while on controls and bumping chairs for guests.
Hostess
Beppe And Gianni's Trattoria
Eugene, OR
06.2021 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Hostess position also included, bussing and resetting all tables, as well as waiting on 3 bar tables myself
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers by making tables ready for every guest as soon as they were open, running food to tables, refilling guests drinks and clearing plates between courses.
- Maintained highly loyal regulars by delivering unparalleled service during every dining experience
Closing Manager
Prince Pücklers Ice Cream Parlor
Eugene, OR
04.2018 - 08.2020
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Directed, organized and controlled closing functions for the shop
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Skills
- Self-Motivated
- Warm and Welcoming
- Opening and Closing Procedures
- Attention to Detail
- Guest Greeting and Seating
- Verbal and Written Communication
- Reliable and Trustworthy
- Creative Problem Solving
- Front- and Back-of-House Coordination
- Time Management and Prioritization
References
Beppe and Gianni's Trattoria
- Ania Macchi
-(541) 729-6920
-ania@beppeandgiannis.net
Eldora Mountain Ski Resort
- Ari Lemieux-Mack
-(303) 440-8700 (Extension 68610)
-alemieux@eldora.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hostess
Beppe And Gianni's Trattoria
06.2021 - 09.2021
Lift Operator
Eldora Ski and Mountain Resort
12.2020 - Current
Closing Manager
Prince Pücklers Ice Cream Parlor
04.2018 - 08.2020
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