Anna Hidalgo
Kennesaw,GA
Summary
Results-oriented professional with extensive experience at The Haven Academy, specializing in student support and success planning. Skilled in conflict resolution and team collaboration, fostering positive relationships and enhancing experiences for both customers and staff. Proven leadership abilities drive impactful outcomes across diverse environments.
Overview
7
7
years of professional experience
Work History
Paraprofessional and Student Support
The Haven Academy
Canton, GA
01.2024 - Current
- Analyzed grades and developed personalized success plans to address individual student needs.
- Created and maintained positive relationships with students, parents, and staff, while offering educational, emotional, and real-world support for students.
- Coordinated communication among teachers, parents, staff, and students to ensure alignment and support.
- Supports teachers and administration with classroom management, lesson instructions, organizing materials, planning, and small group sessions.
- Maintained detailed records and documentation to effectively track student progress.
- Supervised students throughout the day, including lunch, to ensure safety.
Host, Food Runner, Service Bartender, Expediter
The Select
Sandy Springs, GA
09.2023 - 12.2023
- Supported servers by delivering food and drinks, and relaying their needs to management and kitchen staff for seamless service.
- Coordinated food orders between the kitchen and dining for timely and correct service while ensuring presentations of dishes.
- Welcomed guests upon arrival and guided them to their assigned tables to enhance their dining experience.
- Managed reservations and coordinated seating efficiently.
- Ensured cleanliness and organization of workspaces to promote an efficient service environment.
Assistant Manager
Biscuit Belly
Acworth, GA
05.2023 - 12.2023
- Oversaw inventory management, ensured compliance with safety regulations, coordinated catering events, and managed bank deposits.
- Coordinated daily operations and assigned staff positions.
- Trained staff on operations, serving standards, and menu changes.
- Managed service inquiries and complaints, resolving conflicts between team members to maintain a positive work environment.
- Facilitated communication between front and back of house and customers.
- Assisted in developing and presenting new marketing strategies to enhance customer engagement.
Front of House staff, Barista/ Bartender
Biscuit Belly
Acworth, GA
08.2022 - 12.2023
Key holder (Shift lead)
Nothing Bundt Cakes
Chattanooga, TN
01.2022 - 08.2022
- Opened and closed the store while ensuring proper records of banking, accuracy of tills, and reconciling daily sales.
- Delivered customer service through cashiering, merchandising, processing refunds, and restocking to enhance shopping experience.
- Guided customers in selecting cakes and taking large orders while addressing inquiries to support sales.
- Ensured product quality and freshness by monitoring standards to maintain compliance with company guidelines.
Froster, Guest Service Representative
Nothing Bundt Cakes
Chattanooga, TN
10.2021 - 08.2022
Shift Lead
Acropolis Grill
Chattanooga, TN
04.2021 - 10.2021
- Supervised daily operations, breaks, and shift changes to ensure smooth workflow and effective team coordination.
- Trained new team members in preparation, menu, health standards, and customer service.
- Resolved customer complaints and mediated conflicts between team members to maintain a positive environment and enhance overall satisfaction.
- Performed opening and closing duties and ensured accuracy of tills between shifts and EOD.
- Maintained store appearances by cleaning, stocking, and ensuring proper display and inventory of merchandise.
- Collaborated with management on interviews, promotional offerings, holiday planning, and catering events to support strategic initiatives and team development.
Hostess, and server
Acropolis Grill
Chattanooga, TN
08.2018 - 10.2021
Education
BBA - Business Administration
Purdue University
West Lafayette, INBBA - Business Entrepreneurship, Hospitality Management
Kennesaw State University
Kennesaw, GA01.2026
Bachelor of Arts - Interior Design
University of Tennessee - Chattanooga
Chattanooga, TN01.2022
High School Diploma - Business Administration
Ringgold High School
Ringgold, GA10-2025
Skills
- Creativity
- Enhancement focused
- Leadership
- Communications
- Adaptive
- Client relations
- Conflict management
- Customer service
- Project management
- Team collaboration
References
- Tammy Cesinger, Administrator at the Haven Academy, (678) 283-7795
- Kamryn Boatman, General Manager at Nothing Bundt Cakes - Chattanooga, (901) 335-0591
Awards
- Certificate of Excellence in Journalism
- Graduate of Highest Honors
- WorkForce competency credential in: Graphic production technology, General management, Visual communications and interactive media design.
Languages
Some Spanish, although not yet fluent and continuing to learn.
Timeline
Paraprofessional and Student Support
The Haven Academy
01.2024 - Current
Host, Food Runner, Service Bartender, Expediter
The Select
09.2023 - 12.2023
Assistant Manager
Biscuit Belly
05.2023 - 12.2023
Front of House staff, Barista/ Bartender
Biscuit Belly
08.2022 - 12.2023
Key holder (Shift lead)
Nothing Bundt Cakes
01.2022 - 08.2022
Froster, Guest Service Representative
Nothing Bundt Cakes
10.2021 - 08.2022
Shift Lead
Acropolis Grill
04.2021 - 10.2021
Hostess, and server
Acropolis Grill
08.2018 - 10.2021
BBA - Business Administration
Purdue University
BBA - Business Entrepreneurship, Hospitality Management
Kennesaw State University
Bachelor of Arts - Interior Design
University of Tennessee - Chattanooga
High School Diploma - Business Administration
Ringgold High School