Anna Higgins
Saint Paul,MN
Summary
High-energy service management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
6
6
years of professional experience
Work History
General Manager
Bamco, Inc
12.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and strong understanding of company culture.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Assistant General Manager
Bamco, Inc
07.2023 - 12.2023
- Managed budget implementations, employee reviews, schedules, and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented strategies to improve revenue and profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
People Department Manager
Bamco, Inc
04.2021 - 07.2023
- Enhanced employee engagement by implementing innovative training programs and team-building activities.
- Streamlined HR processes for improved efficiency and reduced administrative time spent on tasks.
- Facilitated conflict resolution among staff members, promoting a positive work environment and increased productivity.
- Led strategic planning efforts for departmental goals, aligning objectives with organizational mission and vision.
- Managed budget allocations for People Department, optimizing resource utilization and minimizing expenses.
- Optimized talent acquisition process by refining job descriptions and candidate selection criteria.
- Reduced time-to-hire metrics through implementation of efficient interview scheduling procedures.
- Provided coaching to managers on effective leadership techniques, contributing to improved team dynamics.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Shift Manager
Bamco, Inc
05.2018 - 04.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - Business Administration And Management
University of St. Thomas
Saint Paul, MN12.2024
Skills
- Hiring and Recruitment
- Business Development
- Team Leadership Expertise
- Business Operations Knowledge
- Sales Forecasting
- Employee Relations
Timeline
General Manager
Bamco, Inc
12.2023 - Current
Assistant General Manager
Bamco, Inc
07.2023 - 12.2023
People Department Manager
Bamco, Inc
04.2021 - 07.2023
Shift Manager
Bamco, Inc
05.2018 - 04.2021
Bachelor of Science - Business Administration And Management
University of St. Thomas
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