Anna Higgins
Summary
As an engaging and optimistic Customer Service Specialist with over 10 years of professional experience, I bring a comprehensive set of skills that I believe will be valuable to any position where customer satisfaction is the focus. My leadership, people-centric nature, and compassion have afforded me excellent customer service skills. I am excited to contribute my talents and proficiency in teamwork toward your team efforts. My focus on building strong professional relationships has been a beneficial asset throughout my career.
Overview
8
8
years of professional experience
Work History
Assistant Sales Manager
Carter's
04.2023 - Current
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted in driving sales through effective merchandising strategies and techniques.
Program Specialist
Indiana Department Of Workforce Development
09.2021 - 04.2022
- Assisted in developing, updating, and monitoring all policies and procedures related to the program provided by the state.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved program operations by incorporating feedback from employees, managers, and claimants.
- Built strong relationships with external partners to secure resources and support necessary for program success.
Patient Registration Specialist
IU Health-Saxony Hospital
11.2020 - 05.2021
- Improved patient satisfaction by efficiently registering patients and verifying their demographic and insurance information.
- Reduced registration errors through meticulous data entry and attention to detail.
- Updated and filed medical record charts to include lab work, test results and dictation according to hospital guidelines.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
Customer Service Specialist
Allied Solutions
02.2018 - 02.2020
- Liaised with customers, management, and insurance companies to better understand customer needs and recommend appropriate solutions.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Made outbound calls to obtain customer account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Trained new employee on procedures and policies to maximize team performance.
Guest Engagement Specialist
Altar'd State
07.2016 - 08.2017
- Greeted each customer and assisted each guest in finding requested items, helping boost customer satisfaction and retention.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained friendly, outgoing, personality to promote a positive work environment and build customer loyalty.
- Recruited, interviewed, and hired talented people offering experience and key selling capabilities to the company.
Promotions Assistant
Emmis Communications
06.2016 - 07.2017
- Coordinated closely with radio station personnel to ensure successful on-air giveaways and contests, increasing listener engagement.
- Assisted in organizing promotional events, ensuring smooth execution and high attendance rates.
- Served as a brand ambassador at events, interacting with attendees to generate excitement about products or services.
- Represented clients at events with upbeat, outgoing and friendly persona.
- Compiled photos and videos of events to share on social media and use in future presentations.
Education
Bachelor of Science - Communication
Indiana State University
Terre Haute, IN05.2016
Skills
- Customer Service
- Team building and development
- Leadership
- Communication
- Interpersonal skills
- Insurance verification
- Data Entry
- Call center experience
Timeline
Assistant Sales Manager
Carter's
04.2023 - Current
Program Specialist
Indiana Department Of Workforce Development
09.2021 - 04.2022
Patient Registration Specialist
IU Health-Saxony Hospital
11.2020 - 05.2021
Customer Service Specialist
Allied Solutions
02.2018 - 02.2020
Guest Engagement Specialist
Altar'd State
07.2016 - 08.2017
Promotions Assistant
Emmis Communications
06.2016 - 07.2017
Bachelor of Science - Communication
Indiana State University