Anna Higgs
Statesboro ,GA
Summary
Dynamic Medical Assistant and Esthetician with a proven track record at Georgia Dermatology and Skin Cancer Center, adept at enhancing patient experiences through effective scheduling and education. Skilled in conflict resolution and maintaining confidentiality, I foster strong patient relationships while ensuring optimal care outcomes. Committed to delivering exceptional service and support in fast-paced environments.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Medical Assistant / Esthetician
Georgia Dermatology and Skin Cancer Center, LLC
Statesboro, GA
06.2024 - 06.2026
- Assisted in patient intake, documenting medical history and vital signs accurately.
- Managed appointment scheduling and follow-up reminders to enhance patient experience.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Supported dermatologists during procedures by providing instruments and maintaining sterile environments.
- Educated patients on post-treatment care and product usage for optimal recovery outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Golf Course Attendant
Georgia Southern Golf Course
Statesboro, GA
05.2023 - 06.2024
- Maintained cleanliness and organization of golf course facilities and equipment.
- Assisted in setting up and breaking down tournament events, ensuring seamless operations.
- Provided exceptional customer service to golfers, enhancing overall satisfaction.
- Monitored course conditions and reported maintenance needs to management promptly.
- Adhered to safety protocols while performing tasks around the course and facilities.
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
Sales Associate
The Peach
Statesboro, GA
07.2022 - 01.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Maintained store appearance through effective merchandising and cleanliness standards.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Esthetics
Ogeechee Technical College
Statesboro, GA07.2024
Skills
- Customer service
- Patient scheduling
- Maintaining confidentiality
- Adaptable
- Conflict resolution
Timeline
Medical Assistant / Esthetician
Georgia Dermatology and Skin Cancer Center, LLC
06.2024 - 06.2026
Golf Course Attendant
Georgia Southern Golf Course
05.2023 - 06.2024
Sales Associate
The Peach
07.2022 - 01.2023
Associate of Science - Esthetics
Ogeechee Technical College