Anna Holley
North Saint Paul,MN
Summary
Dynamic and enthusiastic professional with a proven track record at Nelsons Ice Cream, excelling in customer engagement and cash handling. Recognized for maintaining high cleanliness standards and fostering a welcoming atmosphere, while effectively managing fast-paced service environments. Adept at training staff and promoting brand loyalty through exceptional guest service.
Experienced with customer service and maintaining high standards of cleanliness and organization. Utilizes teamwork and communication skills to ensure efficient operations and customer satisfaction. Knowledge of adapting to dynamic environments and providing consistent service.
Overview
3
3
years of professional experience
Work History
Ice Cream Scooper
Nelsons Ice Cream
04.2024 - Current
- Prepared and served a variety of ice cream flavors to customers.
- Maintained cleanliness of scooping area and equipment to ensure food safety standards.
- Assisted customers with menu selections and provided friendly service.
- Operated cash register, processed transactions accurately, and handled cash responsibly.
- Responsible for serving customers in a fast-paced ice cream shop and at off-site events. Duties included scooping and presenting ice cream with attention to portion control and quality, maintaining cleanliness and sanitation standards, accurately operating a cash register, and assisting with catering operations on a mobile truck during high-volume events like the Washington County Fair.
- Collaborated with team members to streamline service during peak hours.
- Adapted quickly to changing customer preferences and maintained positive attitude under pressure.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
General Employee/ Seller
The Perfect Pickle
08.2022 - 08.2024
- Developed product knowledge to assist customers in selecting ideal pickles and related products.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Managed inventory levels, ensuring timely restocking of popular items on shelves.
- Collaborated with team members to maintain cleanliness and organization of sales floor.
- Trained new staff on customer service protocols and product offerings for consistency.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients.
- Resolved customer complaints promptly to maintain a positive brand image.
- Worked as part of a kitchen and front-of-house team in a fast-paced food service environment. Responsibilities included preparing menu items such as fried pickles in collaboration with coworkers, operating kitchen equipment and machinery, taking customer orders at the register, handling payments, and ensuring a clean and sanitary work environment. Also assisted with nightly cleaning and closing duties.
Education
High School Diploma -
Mahtomedi High School
Mahtomedi, MN06-2025
Skills
- Quick learner
- Energy and enthusiasm
- Hand-eye coordination
- Memory retention
- Sales transactions
- Reliability and punctuality
- Cash handling proficiency
- Customer engagement
- Guest service
- Brand promotion
- Cleaning and organization
- Patience and empathy
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Ice Cream Scooper
Nelsons Ice Cream
04.2024 - Current
General Employee/ Seller
The Perfect Pickle
08.2022 - 08.2024
High School Diploma -
Mahtomedi High School
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