Summary
Overview
Work History
Education
Skills
Timeline
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Anna Hong

Worcester,MA

Summary

Accomplished Nail Technician/Manager with a proven track record at Alpha Nails Bar, enhancing customer satisfaction and fostering strong relationships. Skilled in operations management and verbal communication, adept at multitasking and resolving conflicts. Demonstrated ability to increase loyalty through exceptional service, leveraging sales management and marketing skills for business growth.

Overview

8
8
years of professional experience

Work History

Nail Technician/Manager of Operations

Alpha Nails Bar
03.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Nail Technician

Polished Nails Studio
05.2017 - 08.2019
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Communicated effectively with management concerning important customer issues.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Education

High School Diploma -

Los Angeles Unified School District
6100 S Central Ave, Los Angeles, CA 90001
06-2014

Skills

  • Verbal and written communication
  • Sales management
  • Marketing
  • Negotiation
  • Multitasking Abilities
  • Operations Management

Timeline

Nail Technician/Manager of Operations

Alpha Nails Bar
03.2020 - Current

Nail Technician

Polished Nails Studio
05.2017 - 08.2019

High School Diploma -

Los Angeles Unified School District

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Anna Hong