Anna Horgan Servideo
Northboro,MA
Summary
Experienced with analyzing sales data to identify trends and drive strategic decision-making. Utilizes strong problem-solving skills to enhance sales operations and improve team performance. Knowledge of CRM systems and advanced Excel functions ensures effective sales process management.
Overview
21
21
years of professional experience
Work History
Counseling Associate
KGA Associates
03.2022 - Current
- Create and maintain relationships with affiliated therapists to make the best connections for clients
- Collaborate with case managers to connect clients to appropriate affiliate in an efficient manner
- Provide exceptional support for our affiliates to be sure everything flows in an efficient manner with connecting to clients and billing
- Provide quality support via live chat and email for members looking to utilize their EAP benefits
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed strong referral networks with external resources, connecting distressed employees with specialized support when needed
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
Research Assistant
KGA Associates
10.2020 - 03.2022
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Strengthened organizational culture, promoting open communication and cultivating positive relationships among staff members.
- Self-motivated, with a strong sense of personal responsibility.
Analytics Associate- Part Time
Mequoda Publishing
11.2018 - 01.2020
- Delivered comprehensive reports detailing usage benefits through Google Workplace
- Evaluated current processes to develop improvement plans
Sales Assistant- Part Time
Fox Enterprises
04.2014 - 06.2018
- Research companies and contacts using Data.com, LinkedIn, InsideView, Google, etc
- Maintained CRM database and added sales leads
- Organize and coordinate calendars
Business Analyst
Monster Worldwide
02.2010 - 10.2012
- Created return on investment presentations for top selling sales representatives
- Produced benchmark analysis on top competitors for customers
- Provided reporting on customer spend and inventory to locate sales opportunities
- Researched companies’ hiring trends
- Analyzed data to provide solutions to improve results
Sales Assistant
Monster Worldwide
05.2006 - 02.2010
- Supported team of 30 sales representatives for Monster’s largest customers
- Problem solved billing issues for sales representatives and managers
- Worked closely with customer service account managers on large and/or complex accounts
- Setup and billed orders per sales representatives and customers requests via email
- Ensured timely, accurate and engaging conveyance of information
- Organized accounts in billing database
- Worked with IT and other departments to troubleshoot and solve problems for sales and for customers
- Maynard, MA
- Awards: 2007 “Outstanding Sales Support”, 2008 “Outstanding Sales Support”
Government Sales Support Representative
Monster Worldwide
09.2003 - 05.2006
- Supported Monster’s largest account (USAJOBS) in service and training
- Supported government sales representatives on the implementation of complex solutions on accounts in the top tier of revenue for the company
- Conducted training sessions for customers and recruiters
- Followed up with customers to help them manage their accounts and make sure they get the most from Monster
- Assisted customers with questions and problems via phone and email
- Assisted with projects for the Office of Personnel Management
- Conducted 508 testing on related government websites
- Coordinated travel and calendar for Director of Consulting Services
Education
Bachelor of Arts - Communications
Worcester State University
Worcester, MASkills
- Microsoft Office Suite
- SQL
- Google Workplace
- Data analysis
- Team collaboration
- CRM software
- Report generation
- Problem-solving
- Goal setting and achievement
- Strong work ethic
Timeline
Counseling Associate
KGA Associates
03.2022 - Current
Research Assistant
KGA Associates
10.2020 - 03.2022
Analytics Associate- Part Time
Mequoda Publishing
11.2018 - 01.2020
Sales Assistant- Part Time
Fox Enterprises
04.2014 - 06.2018
Business Analyst
Monster Worldwide
02.2010 - 10.2012
Sales Assistant
Monster Worldwide
05.2006 - 02.2010
Government Sales Support Representative
Monster Worldwide
09.2003 - 05.2006
Bachelor of Arts - Communications
Worcester State University
Similar Profiles
Heath MitchellHeath Mitchell
Graduate Geotechnical Engineer at KGA Geotechnical Group LimitedGraduate Geotechnical Engineer at KGA Geotechnical Group Limited
Moana LopezMoana Lopez
Payroll Representative at KGA-Aloha LLCPayroll Representative at KGA-Aloha LLC
Susan G. KapopoulosSusan G. Kapopoulos
Senior Account Manager at KGA, Inc.Senior Account Manager at KGA, Inc.
Jerry KatambaJerry Katamba
Operations Manager at Pick Studios KampalaOperations Manager at Pick Studios Kampala
Stephanie QuirozStephanie Quiroz
Patient Advisor/Medical Assistant at New Jersey Plastic SurgeonPatient Advisor/Medical Assistant at New Jersey Plastic Surgeon