Anna Houghton
Granite Falls,WA
Summary
Dedicated professional with a consistent history of meeting company/customer goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service has always been the biggest priority in my professional career.
Overview
7
7
years of professional experience
Work History
Associate Category Manager
Alaska Commercial Company
05.2021 - 01.2022
- Developed strong supplier relationships through effective communication and negotiation practices, resulting in improved product quality.
- Enhanced customer/store relationships by participating in store resets to be able to better understand the specific market while see how the current planogram is selling.
- Assisted in putting together one of our company's first trade shows since Covid.
- Reset multiple year old planogram sets in both Softgoods/Housewares to more updated items.
- Created a strong connection within remote communities to better understand how to service their needs to the best of my ability.
- Develop marketing plans along with in store specials to drive sales within my department.
- Set sales goals, gross profit and inventory forecast used to develop the final operating operating budget.
- Work alongside Assistant to provide leadership and learning opportunities.
- Worked with Logistics and the Operations team on Category opportunities as well as Logistics issues.
Assistant Category Manager
Alaska Commercial Company
08.2020 - 05.2021
- Started as a Temporary Employee and then was promoted/relocated to a permanent position.
- Responsible for weekly warehouse replenishment ordering.
- Complete all vendor and vendor item setups with Data Management Team within certain processing systems.
- Process all store connect tickets within the appropriate time frame.
- Complete all store orders from commits, specialty buys, furniture and promotions within Retek or Vendor Direct specific.
- Daily Communication with stores, vendors, warehouse and Category Manager regarding status of products/orders.
- Complied data and drafted reports to support Category Manager for promotional planning or preparation of planogram review.
Marketing Director
Houghton Home Sales
11.2019 - 03.2020
- Maintained Real Estate Client Touch Program including emails, mailers, text messages and phone calls
- Prepare Listing advertisement along with weekly client contact
- Responsible for all business social media interactions.
Loan Servicing Assistant
Washington Federal Bank
09.2019 - 11.2019
- Worked with third party company Corelogic to deliver timely, and accurate property tax payments to the appropriate county
- Creating excel workbooks to create proper balancing sheets for tax payments
- Providing and maintaining customer service with internal and external customers.
Teller & Personal Banker
Wells Fargo Bank
09.2017 - 09.2019
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
- Prepare credit and financial information to streamline loans processing for personal/business loans and lines; Assist consumer/business customers during loan and account application process and create a personalized needs assessment based on the customer’s current financial goals
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet individual customer service and sales goals
- Process customer account transaction in a timely and efficient manner
- Perform cash handling skills while maintaining a balanced cash drawer.
Front End Lead
Cabelas
09.2017 - 09.2019
- Assist in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution
- Assist manager in motivating fellow workers, to keep them engaged and working as a cohesive team
- Fosters growth and development of retail co-workers by supporting training initiatives
- Provide legendary customer service by assisting customers by identifying and evaluating customers' needs, and making product recommendations
- Promoting Cabela's programs including, but limited to CLUB Membership, Kiosk, VOC and In-Store Pick-up
- Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
Key Holder
Hoity Toity
08.2014 - 05.2017
- Provide support to store operations
- Provide work direction on sales floor
- Provide staff training and assign specific duties
- Maintain store equipment in good working order
- Assist with sales campaigns
- Perform accurate operations of cash registers
- Assist in overseeing trucks loading and unloading
- Reconcile receipts and cash and prepare bank deposits.
Education
High School Diploma -
Glacier Peak High School
Snohomish, WA06.2016
Skills
- Relationship building
- Contract negotiation
- Pricing strategy
- Merchandising strategies
- Category analysis
- Team leadership
- Vendor management
- Problem-solving abilities
- Communication
- Vendor Relations
References
Available Upon Request
Timeline
Associate Category Manager
Alaska Commercial Company
05.2021 - 01.2022
Assistant Category Manager
Alaska Commercial Company
08.2020 - 05.2021
Marketing Director
Houghton Home Sales
11.2019 - 03.2020
Loan Servicing Assistant
Washington Federal Bank
09.2019 - 11.2019
Teller & Personal Banker
Wells Fargo Bank
09.2017 - 09.2019
Front End Lead
Cabelas
09.2017 - 09.2019
Key Holder
Hoity Toity
08.2014 - 05.2017
High School Diploma -
Glacier Peak High School
Similar Profiles
Tyrone KasakTyrone Kasak
Stocker at Alaska Commercial CompanyStocker at Alaska Commercial Company
Sharla WilliamsSharla Williams
Cashier at Alaska Commercial CompanyCashier at Alaska Commercial Company
Andrea HolmesAndrea Holmes
Category Assistant at Alaska Commercial CompanyCategory Assistant at Alaska Commercial Company