Anna Houser
Trussville,AL
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
7
7
years of professional experience
Work History
Multi-Unit Manager
Crumbl
11.2023 - Current
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
- Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Director of Sales and Brand Growth
Chick-fil-A
10.2022 - Current
- Managed team of sales representatives, providing guidance, coaching and support.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Monitored and coordinated workflows to optimize resources.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated sales team to increase revenue 30% in one month
Key Holder
Chick-fil-A
03.2021 - 10.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Team Member
Chick-fil-A
05.2017 - 10.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Hewitt-Trussville High School
Trussville, AL03.2018
Skills
- Profit Target Achievement
- Corporate Recruiting
- Revenue Projections
- Providing Feedback
- Customer Relations
- Credit Card Payment Processing
- Staff Training
- Conflict Resolution Techniques
- Financial Management
- Contract Development and Management
- Team Leadership
- Waste Reduction
- Cash Handling Expertise
- Hiring and Training
- Operations Management
- Sales Growth
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Problem Resolution
- Decision-Making
- Professional and Courteous
Timeline
Multi-Unit Manager
Crumbl
11.2023 - Current
Director of Sales and Brand Growth
Chick-fil-A
10.2022 - Current
Key Holder
Chick-fil-A
03.2021 - 10.2022
Team Member
Chick-fil-A
05.2017 - 10.2018
High School Diploma -
Hewitt-Trussville High School