Anna Hreniuc
Phoenix,AZ
Summary
Determined and highly motivated professional with 15 years experience in customer service. I am a self-motivated, hardworking and forward thinking visionary. I am talented in relationship building and good at solving problems on my own. I can effectively recruit, relate, retain, refer, rebook, and retail. I am confident in managing turbulent situations with a calm and optimistic attitude, keeping composure and maintaining a proactive outlook. I am coachable, easy to work with and confidant I can master any new skill. I thrive in a leadership position that I truly enjoy. I am honest, reliable and organized. I am adaptable, evolving my approach to get the best outcomes and not afraid of challenging myself. I am familiar with various computer software's (Millenium, Demand Force and Sales Force) and have used other applications to track business records. I excel in public speaking and really like to hold meetings, discuss opportunities and plan ways to accomplish new goals. I get along with others and have positive relationships with colleagues.
Over a decade as a Licensed Massage Therapist and currently the sole proprietor for BlueZone Wellness LLC. since April 2018. I show exemplary standards in customer relations and a strong service oriented foundation. My goal is stay relevant in my therapeutic roots and build an abundant new career where there is much benefit and opportunity to grow.
Overview
13
13
years of professional experience
Work History
Owner
BlueZone Wellness LLC
Phoenix / Scottsdale
01.2018 - Current
- Creator of luxury travel massage brand focused on providing top-notch services, customer service and an exclusive membership program.
- High quality treatments and spa grade product provided to clientele.
- Used a customized blend of massage modalities and affective delivery systems to boost benefits.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Provided support services such as technical assistance or troubleshooting issues for clients.
- Developed marketing campaigns to deliver messages to right audience.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Researched similar businesses to determine competitive advantages.
Massage Therapist and Front Desk
Elements Massage
Scottsdale
06.2015 - 11.2017
- Part-time massage therapist and part time front desk team member.
- Developed individualized treatment plans based on client assessments and preferences.
- Managed appointments through scheduling software systems with accurate records of services rendered and tracked daily sales transactions.
- Assisted customers with product / service selection related questions, payment processing.
- Sales in massage membership programs.
- Greeted customers and provided excellent customer service.
Front Desk
Surprise Dental and Denture
Surprise, AZ
03.2017 - 11.2017
- Performed reception tasks, taking phone calls and scheduling patients check in.
- Responsible for calling insurances and checking coverage for patients.
- Check outs services handeling cash and card transactions accurately.
- Prebooking and confirmation calls
- Soley responsible for managing and performing walk through welcome tour for new patience and sending out greeting/ thank you cards.
- Took part in interviewing process for other potential front desk canidates.
Front Desk Lead, Customer Service Liason
Penrose Academy
Scottsdale, AZ
01.2011 - 05.2016
- Greeted customers and provided them with product information.
- Developed customer service procedures, policies, and standards.
- Managed incoming calls from customers regarding orders or inquiries.
- Provided feedback to management on customer satisfaction surveys.
- Coordinated the resolution of problems between customers and departments within the organization.
- Monitored phone calls and trained front desk employees to ensure performance and quality control standards were met.
- Analyzed trends in customer feedback data to identify areas needing improvement.
- Developed training materials for new hires in the Customer Service Department.
- Provided technical support when necessary by troubleshooting software issues.
- Performed administrative tasks such as filing documents and responding to emails.
- Prepared weekly summary reports of all customer interactions for senior management and owners review.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted student interviews and provided feedback on their application status.
- Assisted in the review of applications, transcripts, and other documents for admission decisions.
- Organized campus visits for admitted students, including tours, meetings with faculty members, and information sessions.
- Led community events promoting higher education opportunities at Penrose.
- Conducted periodic inventories and physical counts of product supplies.
Education
Medical Massage License - Massage Therapy
Cortiva Institute
Scottsdale, AZ09-2012
High School Diploma -
Arizona Conservatory For Arts And Academics
Phoenix, AZ05-2010
Skills
- Experience as Liaison
- Strong ability to connect client to product
- Build brand loyalty
- Training And Development
- Customer Retention
- Small Business Operations
- Business Marketing
- Partnership Expertise
- Sales Leadership
- Business Growth
- Self-motivated working unsupervised
- Building strong rapport
- Teamwork
- Positive attitude
- Organizational skills
- Meeting deadlines
- Adaptability
- Continuous learning
- Good listener
- Attention to details
- Conscious of trends
- Computer skills and
- Public speaking
- Positive relationships with colleagues
Contact Me
Anna Hreniuc, 602.574.0761, awhreniuc@gmail.com, Phoenix, Arizona
Timeline
Owner
BlueZone Wellness LLC
01.2018 - Current
Front Desk
Surprise Dental and Denture
03.2017 - 11.2017
Massage Therapist and Front Desk
Elements Massage
06.2015 - 11.2017
Front Desk Lead, Customer Service Liason
Penrose Academy
01.2011 - 05.2016
Medical Massage License - Massage Therapy
Cortiva Institute
High School Diploma -
Arizona Conservatory For Arts And Academics
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