Overview
Work History
Education
Skills
Timeline
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Anna Hubbard

Pensacola,FL

Overview

12
12
years of professional experience

Work History

Case Manager

Council On Aging Of West Florida
Pensacola, United States
09.2014 - Current
  • Identified care needs of clients, coordinated services, connected clients with community resources, and implemented care plans based on the individual needs of the clients.
  • Managed clients under several different funding sources and programs with different requirements.
  • Trained and provided support to family caregivers.
  • Utilized several different client tracking, documenting, and billing computer programs.
  • Coordinated with other client service providers and medical professionals.
  • Managed a caseload of up to 140 clients while training other case managers.
  • Completed monthly and annual reports.
  • Participated in community outreach.
  • Worker closely with Department of Children and Families Adult Protective Services to improve the safety and living conditions of high risk clients.




Hospitality Liaison

Vinyl Music Hall
Pensacola, FL
12.2012 - 09.2014
  • Collaborated with various team members to meet artists and guest requests.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Effective liaison between artists, customers, and internal departments.
  • Optimized artist support by establishing collaborative service environment.

Library Clerk

West Florida Public Library - Wfpl
Pensacola, FL
05.2007 - 08.2010
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Assisted staff with completing special projects such as children's reading groups and community outreach.
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Mitigated librarian workload by independently managing basic patron requests and locating materials.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.
  • Mentored library volunteers and coordinated work assignments.

Education

Bachelor of Arts - Anthropology

The University of West Florida
Pensacola, FL
09.2014

Skills

  • Documentation proficiency
  • Case management
  • Staff Management
  • Staff education and training
  • Needs assessment
  • Progress evaluations
  • Interdisciplinary collaboration
  • Client needs assessments
  • Written and verbal communication
  • Proficient in Excel, Word, Powerpoint

Timeline

Case Manager

Council On Aging Of West Florida
09.2014 - Current

Hospitality Liaison

Vinyl Music Hall
12.2012 - 09.2014

Library Clerk

West Florida Public Library - Wfpl
05.2007 - 08.2010

Bachelor of Arts - Anthropology

The University of West Florida

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Anna Hubbard