Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anna Hurst

Hemet ,CA

Summary

Dynamic cashier with extensive cash handling expertise at Morongo Resort & Casino, adept at transaction processing and compliance. Proven ability to manage inventory and foster customer relationships, ensuring exceptional service and satisfaction. Recognized for resolving disputes efficiently while maintaining accuracy in financial records. Committed to upholding high standards in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Cashier

Morongo Resort & Casino
Cabazon, CA
03.2023 - 06.2025
  • Adhered to security protocols while handling large amounts of cash.
  • Processed check cashing requests within established limits.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Ensured that all cage operations were conducted in accordance with established policies and procedures.
  • Conducted regular inventories of gaming chips and tokens.
  • Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
  • Maintained an accurate record of all transactions in the casino's computer system.
  • Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
  • Prepared reports for management regarding daily revenue, losses, shortages, and overages.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Prepared balance sheets in accordance with gaming standards and internal controls.

Cashier

Lowes Home Improvment
Hemet, CA
07.2021 - 03.2023
  • Assisted customers in scanning items and entering payment information.
  • Communicated professionally with other staff members while performing duties in an efficient manner.
  • Conducted regular audits of transaction logs to identify any discrepancies or suspicious activity.
  • Attended training sessions for new products or services offered by the store.
  • Utilized strong organizational skills while managing multiple tasks simultaneously.
  • Helped resolve customer complaints in a professional manner.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.

Bingo Clerk 1

Pechanga Resort & Casino Spa
Temecula, CA
07.2018 - 01.2020
  • Processed credit card payments from customers who wished to purchase additional bingo cards or items from concessions stand.
  • Collected fees for admission into games or special promotions.
  • Organized bingo events, including setting up equipment and calling numbers.
  • Provided exceptional customer service by answering questions about game rules, prizes, and promotions.
  • Balanced cash drawer at the end of each shift.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
  • Recorded customer winnings and payouts in accordance with state regulations.

Grocery Store Cashier

Win Co Foods
Temecula
10.2016 - 02.2019
  • Greeted customers upon entering the store and provided assistance as needed.
  • Verified prices and rang up items correctly on the register.
  • Balanced cash drawer at the end of shift according to store policy.
  • Offered loyalty program discounts to customers when appropriate.
  • Processed payments using cash register, credit and debit cards, checks and gift cards.
  • Handled customer complaints in a professional manner while remaining calm under pressure.
  • Performed opening duties such as turning on registers and balancing drawers for start-up operations.
  • Maintained cleanliness of work area including counters, floors and display cases.
  • Monitored expiration dates on perishable items in order to remove outdated items from shelves.
  • Adhered to safety regulations in handling sharp objects, cleaning chemicals and other hazardous materials.

Slot Attendant

Pechanga Resort & Casino Spa
Temecula, CA
08.2004 - 08.2008
  • Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
  • Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
  • Conducted regular audits of each machine's financial activity, verifying accuracy of all records.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Maintained a professional attitude with guests while providing excellent customer service.
  • Kept track of cash transactions at each machine, ensuring accuracy of records at all times.
  • Updated computerized database with player information such as name, address and contact details.
  • Dispensed funds for machine jackpots and change for player needs.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.

Housekeeper/Carpet Cleaning Technician

Soboba Casino
San Jacinto, CA
04.2001 - 04.2004
  • Cleaned carpets using a variety of techniques, such as steam cleaning, shampooing, dry-cleaning, and spot removal.
  • Ensured that all safety regulations were followed while working onsite.
  • Removed furniture from areas prior to cleaning and replaced them after the job was complete.
  • Operated buffers in accordance with safety regulations and guidelines set forth by the company.
  • Maintained a clean working environment around buffers at all times to promote safety in the workplace.
  • Swept and mopped floors, vacuumed carpets, and cleaned bathrooms.
  • Operated industrial cleaning equipment like buffers and vacuums in a safe manner.
  • Followed safety protocols while using hazardous materials such as bleach or other chemicals during the cleaning process.
  • Provided exceptional customer service when interacting with guests or responding to their requests.
  • Sanitized high-touch areas such as doorknobs, light switches, countertops regularly.
  • Removed garbage from waste receptacles according to health regulations.

Education

High School Diploma -

Hemet Adult Ed
Hemet, CA
05-2022

Skills

  • Cash handling expertise
  • Customer identification
  • Transaction processing
  • Compliance knowledge
  • Inventory management
  • Customer relationship management

Languages

Spanish
Elementary

Timeline

Cashier

Morongo Resort & Casino
03.2023 - 06.2025

Cashier

Lowes Home Improvment
07.2021 - 03.2023

Bingo Clerk 1

Pechanga Resort & Casino Spa
07.2018 - 01.2020

Grocery Store Cashier

Win Co Foods
10.2016 - 02.2019

Slot Attendant

Pechanga Resort & Casino Spa
08.2004 - 08.2008

Housekeeper/Carpet Cleaning Technician

Soboba Casino
04.2001 - 04.2004

High School Diploma -

Hemet Adult Ed

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