Anna James
Tracy,CA
Summary
Solutions-focused, versatile management professional. Effective leader who quickly masters new roles and technologies to achieve positive results. Works extremely well alone or with team members and groups from diverse backgrounds. Capable of handling every assigned task with accuracy and efficiency. Competent logistic manager skilled at building and managing effective teams. Offers more than 20 years in logistics management in warehouse setting. Logistic Specialist experienced in shipping procedures, carrier policies and transportation standards. Relates easily to customer and carrier representatives to proactively address and resolve problems. Familiar with all aspects of logistics management.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Logistics Management
Cheetah Technologies
05.2023 - Current
- Achieve KPI metrics set by senior management
- Analyzing variances and initiating corrective actions based on findings
- Protect employees by providing a safe and clean work environment
- Maintain the stability and reputation of the organization by complying with employment laws and ensuring standard regulatory compliance
- Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Contribute to a team effort by accomplishing both designated and undesignated tasks with the common goal of success
- Ensure Associates follow all safety policies and procedures
- Thoroughly investigate and report all safety accidents and violations in a timely manner
- Conduct operations in accordance with OSHA and MSDS Standards
- Manage and coordinate the activities of the supply chain team, including setting goals and objectives
- Help onboard and hire incoming hourly workforce
- Create, deliver, and provide performance related coaching, and training to the workforce.
- Improved consistency of on-time arrivals through effective logistics management and travel route planning.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
Logistics Management
Cepheid/ Danaher
11.2020 - 08.2023
- Ensures effective and efficient management, integration and continuous improvement of Supply Chain management processes and technologies from vendors through to customers and joint venture partners
- Responsible for logistics planning and forecasting needs for products and services as well as distribution plans
- Responsible for selecting and establishing vendor relationships and obtaining the desired value as well as defining and implementing strategy and process changes that improve turnaround times for optimal procurement of goods and services
- Accountable for the logistics, warehousing, and storage of products
- Import/export roles with responsibility for the efficient and economical movement of goods
- Responsible for the Logistics department and personnel for numerous associates
- Gained a better overview and control of the department, which has resulted in increased efficiency and accuracy
- Assists in preparing and maintaining SOP’s and ensure that all policies and procedures are followed accurately and efficiently.
- Improved consistency of on-time arrivals through effective logistics management and travel route planning.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
NorCal Operations Manager
DI Logistics
03.2014 - 10.2020
- Supervise all positions within the Depots to support the PM Operations including, but not limited to, Package Handlers, Forklift Operators, Scan Operators, Dispatchers, and Field Operations Specialists
- Hire, supervise, assign tasks, coach, train, and discipline staff during the PM Operations
- Validate prior day delivery operations and perform daily and weekly TPC reconciliation process
- Audit all prior day, weekly, and monthly operations for accuracy in settlement totals, hours worked, and allocation of labor
- Oversee the execution of all afternoon and end-of-day reporting functions as required
- Ensure that dispatch operations meet all expected response service times and handle escalations as they come up
- Delegate tasks as needed to the appropriate team members for accurate and on-time completion
- Monitor and track delegated assignments to ensure performance and compliance
- Perform duties as assigned by the Depot Manager.
- Improved employee morale and productivity with effective communication and team-building activities.
- Streamlined night shift operations by implementing efficient staff scheduling and task delegation.
- Ensured timely order processing for increased customer satisfaction by closely monitoring inventory levels and replenishment needs.
- Reduced safety incidents by conducting regular equipment inspections and enforcing strict adherence to safety protocols.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
Warehouse Liaison
Mission Foods
07.2014 - 03.2015
- Liaison between warehouse and production departments
- Report any issues to Inventory Manager, Warehouse Operations Manager or Plant Manager
- Coordinators are responsible for ensuring line supply by front end drivers is done in a timely manner for production requirements
- Ensure that dispatch operations meet all expected response service times and handle escalations as they come up
- Liaison between warehouse and onsite logistics company
- Processed and posted orders in SAP
- Issued all orders to material handlers to pick in a prompt and orderly manner
- Responsible for shipping, receiving and communicating packaging materials to and from the Annex warehouse in a timely manner
- Oversee receiving and reconciling of all packaging materials
- Perform daily cycle counts which includes packaging and finished goods
- Maintained files and did credits.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Dispatch Manager
NCM DIRECT/AVON DISTRIBUTION
01.2012 - 01.2014
- Development and implement strategies to optimize supply chain operations, including inventory management, transportation, and warehousing
- Analyze and monitor supply chain performance metrics, such as cost, quality, and delivery of goods and services
- Ensuring dispatchers are completing their daily task of efficient response time, best practical job order assignments, tracking couriers, following up, and consistent communication
- Ability to negotiate with Independent Contractors servicing our client’s customers
- Work diligently with Leadership, Operations Management, Sales, and other third-party organizations to oversee delivery operations and ensure SLAs are achieved
- Assist in all aspects of logistics operations as needed including driver communication/training, order dispatching/monitoring and serving as last line of defense for physical pick-up/delivery of customer shipments
- Creating a culture of high-level communication between dispatchers and all customers regarding operational challenges, updates, investigations, and ETAs in a professional timely manner.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Optimized resource allocation to minimize costs while maintaining high service levels.
Chef/ Manager
La Imperial
01.2009 - 01.2012
- Monitored inventory for supplies and placed orders when items reached the reorder threshold
- Prepared and cooked menu orders and special orders
- Identified needs and implemented resourceful solutions in a fast-paced environment.
Customer Service Representative
Sasol Wax North American Corp
01.2008 - 01.2009
- Answered phones and routed incoming calls
- Processed and distributed mail
- Processed customer service orders and routed the orders to the appropriate warehouse or production facility for shipping
- Maintained logistics logs for department manager
- Processed all credit applications and set up new accounts
- Maintained files and performed monthly audits of orders.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Chef
La Imperial Restaurant
01.1992 - 01.1996
- Monitored inventory for supplies and placed orders when items reached the reorder threshold
- Prepared and cooked menu orders and special orders
- Identified needs and implemented resourceful solutions in a fast-paced environment.
Education
Associate of Arts - Accounting And Business Management
Accounting & Business Hayward Adult School
Hayward, CA06.2003
Associate of Arts - Accounting And Business Management
Cal State East Bay
Hayward, CA06.2001
Associate of Arts - Accounting And Business Management
Chabot Community College
Hayward, CA06.1998
Skills
- Inventory Management
- CPR Certified and Blood-borne pathogens certified
- Spanish Speaking
- Procurement and Purchasing
- Supply Chain Planning and Forecasting
- Strong Leadership Skills
- Credit Analyzing and Correction
- Cost Analysis and Reduction
- Transportation and Routing
- Lean Six Sigma Methodologies
- Process Improvement
- Supplier Relationship Management
- Quality Control and Assurance
- Inventory Control and Management
- Negotiation Skills
- On-time Delivery Optimization
- ERP Systems
- Receiving and Shipping
- Recruiting and Training Staff
- Reporting and Schedule Forecasting
- Team Leadership
- Customer Service and Complaints
- SAP
- Shipping and Customs Documentation
- Logistics Management
- Safety Training
- Performance Metric Analysis
- Manager coaching and training
- Excellent managerial techniques
- Effective time manager
- Net-Suites
- Inventory Tracking and Monitoring
- MES
- Camstar
- Workday
- Securepro
- Spirit
- Problem Solver
- Available to work nights and weekends
- Comfortable with overnight
- Special operations capabilities
- Business operations management
- Administrative operations
- Warehouse operations understanding
- Service operations management
- Warehouse Management
- Resource Allocation
- Lean Principles
- Demand Forecasting
- Technology Integration
- Sustainability Practices
- Strategic Planning
- Budget Management
- Distribution Management
Certification
- CPDW - Certified Professional in Distribution and Warehousing
- CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Logistics Management
Cheetah Technologies
05.2023 - Current
Logistics Management
Cepheid/ Danaher
11.2020 - 08.2023
Warehouse Liaison
Mission Foods
07.2014 - 03.2015
NorCal Operations Manager
DI Logistics
03.2014 - 10.2020
Dispatch Manager
NCM DIRECT/AVON DISTRIBUTION
01.2012 - 01.2014
Chef/ Manager
La Imperial
01.2009 - 01.2012
Customer Service Representative
Sasol Wax North American Corp
01.2008 - 01.2009
Chef
La Imperial Restaurant
01.1992 - 01.1996
Associate of Arts - Accounting And Business Management
Accounting & Business Hayward Adult School
Associate of Arts - Accounting And Business Management
Cal State East Bay
Associate of Arts - Accounting And Business Management
Chabot Community College
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