Summary
Overview
Work History
Education
Skills
Timeline
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ANNA JENKINS

Portland

Summary

Front desk receptionist and client liaison with a proven track record of delivering exceptional customer service through effective communication and conflict resolution. Skilled in managing high-pressure situations with composure and professionalism, ensuring client satisfaction. Adept at multitasking and prioritizing tasks to support team objectives and service delivery needs.

Overview

15
15
years of professional experience

Work History

Bartender

Self-Employed
Portland
05.2015 - Current
  • Multiple short-term jobs including promotional work, sales, marketing, fitness with and established skill set of independent financial skills.
  • Prospecting and identifying customer needs.
  • Addressing objections and closing sales.
  • Strong, persuasive closer with proven ability to sell extras after the initial sale.
  • Excellent long term customer management skills.
  • Communication skills and social awareness.
  • Problem solving/strategic thinking.
  • Business and sales skills, self motivated and entrepreneurial.

Client Care Coordinator

Northwest Neighborhood Veterinary Hospital
Portland
02.2021 - 08.2025
  • Maintain client and patient confidentiality.
  • Educated owners about their pets, and about their care.
  • Maintain accurate and detailed patient records.
  • Follow through with medical chart information between emergency/urgent care clinics and our team of veterinarians.
  • Scheduled and triaged appointments while maintaining and practicing appropriate time management.
  • Explain treatment plans and care instructions at time of checking out from appointments.
  • Answering patient inquiries via phone, email, and in person.
  • Addressing patient concerns and providing support.
  • Facilitating communication between pet owners and the care team.
  • Providing emotional support and guidance to owner and their pets.
  • Scheduling appointments, follow-ups, and referrals.
  • Assisting in discharge planning and coordinating post-discharge care.
  • Maintaining accurate and up-to-date patient records.
  • Managing patient billing and payments.
  • Performing data entry and administrative tasks.
  • Working collaboratively with healthcare providers and other staff.
  • Participating in care team meetings and discussions.
  • Providing support to other team members.
  • Ensuring compliance with HIPAA regulations and other healthcare laws.
  • Providing referrals to specialists and community resources.
  • Assisting with training and onboarding of new staff.

Manager, Spa Assistant

Bridgeport Distribution
Portland
06.2010 - 12.2014
  • Provided administrative and managerial services to the co-manager and owners of the Spa.
  • Reception/Front desk duties; Filing, data entry, cleaning front and back space around the spa.
  • Answered phones, scheduled appointments and did outbound client appointment reminder calls.
  • Processed client intake forms.
  • Directed the employees, guests and general public to the right massage therapist.
  • Experienced in customer service, sales and office support.
  • Communicate well with owners, co-managers, and LMT team members.
  • Prepared Massage Therapists schedules.
  • Hardworking, loyal professional with excellent interpersonal communication skills.
  • Provided office support services in any way needed to ensure the efficiency of the spa ran smoothly.

Medical Assisting Externship

Sherwood Urgent Care
Sherwood
11.2011 - 01.2012
  • Successfully completed 160 hours of externship in a busy urgent care.
  • Checked patients in, roomed patients, obtained chief complaints, histories and accurate vitals.
  • Returned calls to patients with lab results, called in prescriptions.
  • Took and record vitals and height/weight.
  • Prepared rooms and assisted physician in minor procedures such as pelvic exams, I&D, sutures/removals, castings/removals.
  • Administered injections and medications, UAs, ear lavages.
  • Obtained laboratory samples and completed paperwork.
  • Assisted medical staff in educating patients and families.

Education

Medical Assisting Diploma -

Everest Institute
Tigard, OR
11.2011

Skills

  • Proficient in Computers
  • Microsoft Office
  • Outlook Express
  • Word
  • 10-key
  • Windows
  • Advanced Internet Research
  • Data Entry
  • Type 75 WPM
  • Sales
  • Project Management
  • Communications
  • Client Relations
  • Time Management
  • Organizing and managing skill
  • Proofreading
  • Ability to work independently and as part of a team
  • Exceptional attention to detail
  • Interpersonal skills
  • Demonstrated ability to remain self motivated
  • Able to manage stress
  • Patience
  • Tact
  • Empathy
  • Patient Communication
  • Charting and Filing
  • Mail and Correspondence
  • Reception and Phones
  • Multi-line Phone System
  • Filing
  • Appointment Scheduling
  • General Banking
  • Office Equipment
  • Light bookkeeping knowledge
  • General office procedural knowhow

Timeline

Client Care Coordinator

Northwest Neighborhood Veterinary Hospital
02.2021 - 08.2025

Bartender

Self-Employed
05.2015 - Current

Medical Assisting Externship

Sherwood Urgent Care
11.2011 - 01.2012

Manager, Spa Assistant

Bridgeport Distribution
06.2010 - 12.2014

Medical Assisting Diploma -

Everest Institute

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ANNA JENKINS