Anna Johnston
Hamburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have been in multiple roles where flexibility and adaptability were prominent in order to be successful.
Overview
4
4
years of professional experience
Work History
Tax Specialist
EBC HR & Payroll Solutions
2023.06 - Current
- Streamlined tax preparation processes for increased efficiency and accuracy.
- Assisted clients in reducing tax liabilities through strategic financial planning.
- Developed customized tax strategies to meet individual client needs and goals.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
Sales Associate
Shoe Department
2022.09 - 2023.03
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Cleaning Professional
Immaculate Cleaning Group
2020.03 - 2023.02
- Improved facility cleanliness by implementing efficient cleaning techniques and utilizing appropriate cleaning products.
- Enhanced customer satisfaction by maintaining a clean and sanitary environment in both private residences and commercial properties.
- Optimized scheduling and resource allocation, resulting in minimal downtime between cleaning appointments.
- Increased client retention with consistent, high-quality cleaning services tailored to individual needs.
- Contributed to team efficiency by training new employees on proper cleaning procedures and safety protocols.
Education
Bachelor of Arts - English Literature
SUNY Geneseo
Geneseo, NY05.2023
Skills
- Group facilitation
- Media Relations
- Event Scheduling
- Communication abilities
- Written documentation
- Photoshop
- Microsoft Office
- Website Building
- Tax Research
- Payroll Administration
- Records Management
- Payroll Processing
Timeline
Tax Specialist
EBC HR & Payroll Solutions
2023.06 - Current
Sales Associate
Shoe Department
2022.09 - 2023.03
Cleaning Professional
Immaculate Cleaning Group
2020.03 - 2023.02
Bachelor of Arts - English Literature
SUNY Geneseo
Similar Profiles
DAN BLASZAKDAN BLASZAK
HCM Business Consultant at EBC Payroll & HR ServicesHCM Business Consultant at EBC Payroll & HR Services
BRIANNA HOSSLERBRIANNA HOSSLER
Marketing Intern at MP HR And Payroll SolutionsMarketing Intern at MP HR And Payroll Solutions
NILESH PANASKARNILESH PANASKAR
HRBP & TA at Zoreko (SMAAASH) Sense HR PayrollHRBP & TA at Zoreko (SMAAASH) Sense HR Payroll