Anna Johnston
Hamburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have been in multiple roles where flexibility and adaptability were prominent in order to be successful.
Overview
4
4
years of professional experience
Work History
Tax Specialist
EBC HR & Payroll Solutions
06.2023 - Current
- Streamlined tax preparation processes for increased efficiency and accuracy.
- Assisted clients in reducing tax liabilities through strategic financial planning.
- Developed customized tax strategies to meet individual client needs and goals.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
Sales Associate
Shoe Department
09.2022 - 03.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Cleaning Professional
Immaculate Cleaning Group
03.2020 - 02.2023
- Improved facility cleanliness by implementing efficient cleaning techniques and utilizing appropriate cleaning products.
- Enhanced customer satisfaction by maintaining a clean and sanitary environment in both private residences and commercial properties.
- Optimized scheduling and resource allocation, resulting in minimal downtime between cleaning appointments.
- Increased client retention with consistent, high-quality cleaning services tailored to individual needs.
- Contributed to team efficiency by training new employees on proper cleaning procedures and safety protocols.
Education
Bachelor of Arts - English Literature
SUNY Geneseo
Geneseo, NY05.2023
Skills
- Group facilitation
- Media Relations
- Event Scheduling
- Communication abilities
- Written documentation
- Photoshop
- Microsoft Office
- Website Building
- Tax Research
- Payroll Administration
- Records Management
- Payroll Processing
Timeline
Tax Specialist
EBC HR & Payroll Solutions
06.2023 - Current
Sales Associate
Shoe Department
09.2022 - 03.2023
Cleaning Professional
Immaculate Cleaning Group
03.2020 - 02.2023
Bachelor of Arts - English Literature
SUNY Geneseo
Similar Profiles
DAN BLASZAKDAN BLASZAK
HCM Business Consultant at EBC Payroll & HR ServicesHCM Business Consultant at EBC Payroll & HR Services
BRIANNA HOSSLERBRIANNA HOSSLER
Marketing Intern at MP HR And Payroll SolutionsMarketing Intern at MP HR And Payroll Solutions
Flor Elena HandysideFlor Elena Handyside
Administrative Assistant at Front Desk Duties. Payroll And HR Support.Administrative Assistant at Front Desk Duties. Payroll And HR Support.