Anna Jones

• Lead daily operations, including opening/closing procedures, cash handling, and shift management with precision and accountability.
• Train, coach, and mentor staff to deliver exceptional guest service and maintain brand standards.
• Resolve guest concerns promptly and professionally, driving customer satisfaction and loyalty.
• Oversee inventory management, place orders, and coordinate with vendors to maintain quality and availability.
• Fostered personal connections with guests to drive repeat patronage through exceptional service.
• Prepared alcoholic and non-alcoholic beverages while modeling best service practices.
• Monitored weekly inventory and assisted in ordering stock.

• Delivered 1:1 Applied Behavior Analysis (ABA) therapy in a clinical setting, implementing treatment plans developed by BCBAs.
• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
• Supported developmental progress through behavior change interventions, fine and gross motor activities, daily living/self-help skills, potty training, and verbal/conversational skill building.
• Collected and recorded accurate behavioral data during sessions, maintaining detailed documentation and session notes to inform data-driven decisions.
• Collaborated with BCBAs, parents, and team members to ensure consistent and effective implementation of therapeutic strategies.
• Maintained a safe, clean, and supportive clinic environment while traveling to alternate locations when needed for staffing support.
• Completed RBT, CPR, and MindSet certifications; participated in ongoing training and professional development.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.

• Reviewed medical records to identify all pertinent information necessary to select comprehensive diagnoses and procedures that accurately described patients’ conditions and treatments.
• Verified required billing information, assigned accurate ICD-10 codes, and reviewed CPT codes and modifiers for accuracy.
• Responded to requests for assistance in resolving coding and billing issues.
• Served as a liaison to faculty, administrators, and staff regarding coding and billing matters.
• Assisted in efforts to increase physician awareness of documentation requirements.
• Prepared case reports and initiated follow-up for the billing process.
• Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
• Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
• Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
• Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.

• Assisted management with purchasing decisions based on expert analysis of inventory needs and trends.
• Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
• Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
• Demonstrated adaptability when facing unexpected challenges or changes in shipment schedules while still meeting deadlines consistently throughout employment tenure as a DSD Receiver.
• Facilitated smooth operations by coordinating with sales, merchandising, and shipping departments regarding inventory availability and requirements.
• Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
• Entered DSD invoices into inventory system for prompt record keeping.
• Processed reclaims and returns to vendors and warehouse for credit.
• Resolved vendor errors with receiving policies to eliminate excessive inventory.

• Performed bookkeeping and oversaw fiscal operations for both point of sale and store level needs.
• Responsible for assigning store sweeps, monitor/maintained cash register supply levels, and also maintained cleanliness standards in our restrooms and our parking lots.
• Scheduled and oversaw the proper execution of appropriate meal and rest breaks pursuant to company policy and state requirements.
• Presented financial statements to management to assist in making stronger business decisions and forecasting for future orders.
• Showed an outgoing and friendly behavior, a positive attitude and the ability to interact with customers, representing as a role model in behaviors.
• Worked with cashiers to maintain an efficient work flow.
• Supervised a team of cashiers; provided training, hiring, monitoring, and assistance with operational issues.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.

• Provided continuous attention to customer needs; greeted, assisted and thanked customers in a prompt, courteous and friendly manner.
• In charge of Western Union, money orders and lottery.
• Coordinated daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
• Maintained and balanced tills before and after shifts.
• Maintained knowledge of frontend operations and remained current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.

**As interim store managers I oversaw all daily store functions.