Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anna Jorgensen

Anna Jorgensen

Hogansville,GA

Summary

Proven to enhance resident satisfaction and operational efficiency at LaGrange Heritage Senior Living, I bring a blend of exceptional time management and interpersonal relationship skills. Knowledgeable in crisis response and policy reinforcement, I have a track record of resolving conflicts with empathy, improving community engagement, and streamlining administrative processes to boost productivity.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Resident Assistant

LaGrange Heritage Senior Living
08.2022 - 02.2024
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
  • Strengthened relationships among residents, fostering supportive and inclusive community.
  • Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
  • Maintained detailed records of incidents and resolutions, contributing to overall improvement of dormitory policies.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided crisis management and intervention during emergency situations.
  • Enforced policies and safety standards through building and room rounds.
  • Solved grievances and complaints by collaborating with residents.

Household Manager

Jorgensen Household
San Diego, California
06.2008 - 08.2022
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Executive Assistant

Bijou Jewelers Inc.
08.2004 - 06.2008
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Facilitated training and onboarding for incoming office staff.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Coordinated events and worked on ad hoc projects.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Led staff and vendors in providing high level of service for owner and guests.

Audit Associate

Fry’s Electronics
04.2001 - 09.2004
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Prepared comprehensive audit reports, detailing findings and presenting recommendations for improvement.
  • Identified various risks and errors to propose corrective action to decision makers.
  • Performed auditing work in accordance with rigorous auditing standards and principles.
  • Managed multiple simultaneous audit engagements while maintaining strict adherence to deadlines and quality standards.
  • Evaluated financial statements, identifying discrepancies and providing recommendations for corrective action.
  • Facilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding audits.
  • Gathered and analyzed financial data to determine improvement efforts.
  • Tracked funds, prepared deposits and reconciled accounts.

Education

1 Year - Fine Arts

LaGrange College
LaGrange, GA

Undergraduate Coursework -

West Georgia Technical College
La Grange, GA

Skills

  • Time Management
  • Team Player
  • Supportive
  • Activity Planning
  • CPR Certified
  • Documentation And Reporting
  • Resident support
  • Effective Planning
  • Mental health awareness
  • Administrative Support
  • Role Modeling
  • Health and safety compliance
  • Policy Reinforcement
  • Bed making
  • Laundry
  • Resolution-oriented
  • Interpersonal Relationships
  • Ambulation Assistance
  • Resident Engagement
  • Direct Patient Care
  • Patient Assessments
  • Peer Mediation
  • Medical Records Management
  • Staff Communication
  • Relationship Building
  • Safety Standards and Compliance
  • Emergency Response
  • Active Listening
  • HIPAA Compliance
  • Incident Reporting
  • Issue Resolution
  • Crisis Management
  • Staff Training
  • Call Answering and Routing
  • Emotional Support
  • Communication Clarity
  • Microsoft Office
  • Group Activities
  • Dementia Care
  • Resident Supervision
  • Community Meetings
  • Policy Enforcement
  • Daily Living Skills Instruction
  • Healthy Habits Promotion
  • General Housekeeping
  • Dietary Requirements
  • Progress Documentation
  • Mental Health Disorders
  • Crisis Prevention Intervention
  • Maintenance Requests
  • Wound Care
  • Status Assessments
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Equipment Setup
  • Message Delivery
  • Preventive Maintenance
  • Moral conduct

Certification

BLS certified

Timeline

Resident Assistant

LaGrange Heritage Senior Living
08.2022 - 02.2024

Household Manager

Jorgensen Household
06.2008 - 08.2022

Executive Assistant

Bijou Jewelers Inc.
08.2004 - 06.2008

Audit Associate

Fry’s Electronics
04.2001 - 09.2004

1 Year - Fine Arts

LaGrange College

Undergraduate Coursework -

West Georgia Technical College

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