Anna Juma
Chesapeake
Summary
Detail-oriented and solutions-driven healthcare administrative professional with a strong foundation in medical records management, physician support, and managing daily operations. Experienced in leading teams, training staff, and maintaining high standards in patient and provider interactions. Proven ability to foster professional relationships with physicians, navigate regulatory procedures, and support clinical operations.
Overview
11
11
years of professional experience
Work History
Manager of Medical Records & Administrative Associate
Dr. Block Family Chiropractic
Chesapeake
05.2021 - Current
- Manage patient documentation and support day-to-day operations of a busy chiropractic clinic.
- Lead onboarding and training of new scribes and doctors in accurate medical documentation procedures.
- Coordinate scheduling and patient communications using specialized healthcare software.
- Support documentation for Veterans Affairs and personal injury cases, ensuring regulatory compliance.
- Foster strong relationships with providers and patients to ensure quality of care and service.
Supervisor & Sales Specialist
Kate Spade
Norfolk
03.2021 - 10.2022
- Led a retail team by setting sales goals, coaching associates, and monitoring performance.
- Maintained high visual and operational standards across the store.
- Built strong client relationships and fostered repeat business through personalized service.
Manager & Sales Specialist
Victoria’s Secret
Chesapeake
10.2016 - 08.2020
- Drove in-store sales while training team members in customer service and brand standards.
- Handled customer escalations and resolved service issues promptly and professionally.
- Supported brand strategies through in-store promotions and visual merchandising.
Front Desk Associate
YMCA
Chesapeake
06.2014 - 02.2018
- Served as the first point of contact for members, ensuring an exceptional front desk experience.
- Assisted with membership services, marketing initiatives, and facility coordination.
- Addressed and resolved member concerns and maintained accurate records.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05.2019
Skills
- Medical records and documentation
- Healthcare administration
- Physician and patient relationship management
- Staff leadership and training
- Communication and interpersonal skills
- Attention to detail and problem solving
- EHR systems and office software proficiency
Timeline
Manager of Medical Records & Administrative Associate
Dr. Block Family Chiropractic
05.2021 - Current
Supervisor & Sales Specialist
Kate Spade
03.2021 - 10.2022
Manager & Sales Specialist
Victoria’s Secret
10.2016 - 08.2020
Front Desk Associate
YMCA
06.2014 - 02.2018
Bachelor of Science - Psychology
Old Dominion University
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