Ana Cervantes
San Jose,CA
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Tender Greens
Palo Alto, California
04.2023 - Current
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Customer Service Representative
California Closet Company
Los Altos, California
03.2017 - 03.2019
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Timeline
Restaurant Hostess
Tender Greens
04.2023 - Current
Customer Service Representative
California Closet Company
03.2017 - 03.2019