Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Anna-Maria Kalugira

East Hartford

Summary

Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. Hard worker experienced in problem-solving, service and time management.

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Overview

5
5
years of professional experience

Work History

Beauty Advisor

Ulta
Avon
03.2023 - Current
  • I work at the register, I also help find products and lots of shade matching
  • The goal is to make sure that whoever I work with leaves Ulta Beauty feeling beautiful!

Barista

Starbucks
East Hartford
07.2020 - 07.2022
  • Trained new baristas on proper coffee preparation techniques
  • Updated signage and displays to promote new and expanded products and services
  • Memorized or referenced readily accessible information to relay to customers
  • Helped organize fundraisers to benefit organizational objectives
  • Observed rules and safety regulations of organization while carrying out assigned tasks

Education

College Degree - Medicine

AZ university
Arizona
04.2025

Senior High School Education -

American High School
Florida
04.2025

Skills

  • Leadership
  • Guest services
  • Succession planning
  • Help desk
  • Public speaking
  • Communication
  • Organization
  • Work ethic
  • Financial management
  • Outgoing
  • Supervising experience
  • IOS
  • Store organization
  • Return and Exchange Handling
  • Sales techniques
  • Operate cash registers
  • Inventory and stocking
  • Merchandise products
  • Customer satisfaction measurement
  • Retail Sales Experience
  • Team leadership
  • Returns and exchanges

Personal Information

Authorized To Work: US

Timeline

Beauty Advisor

Ulta
03.2023 - Current

Barista

Starbucks
07.2020 - 07.2022

College Degree - Medicine

AZ university

Senior High School Education -

American High School
Anna-Maria Kalugira