Anna Karapetyan
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Tutor
Tutoring INC
Los Angeles
06.2010 - 06.2013
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Encouraged students to ask questions about topics they did not understand.
- Assisted students in developing effective study habits and strategies for success in school.
Healthcare Customer Service Representative
Glendale Adventist Hospital
Glendale, CA
05.2004 - 06.2007
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Library Assistant
Glendale Community College
Gledale, CA
09.1996 - 12.2001
- Located books and periodicals for patrons.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Answered patrons' questions and assisted in finding materials requested.
Education
Associate of Arts -
Glendale Community College
Glendale, CA01-2001
Skills
- Great contributor as a team member
- Complaint Handling
- Customer Relations
- Effective prioritization
- Works Independently
- Strong Interpersonal Skills
Timeline
Tutor
Tutoring INC
06.2010 - 06.2013
Healthcare Customer Service Representative
Glendale Adventist Hospital
05.2004 - 06.2007
Library Assistant
Glendale Community College
09.1996 - 12.2001
Associate of Arts -
Glendale Community College