Restaurant Hostess
Umi Japanese Restaurant
02.2024 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
