Hi, I’m
Anna Kelley
Moscow
Summary
A dynamic and retentive leader with a proven track record at Autozone. Daily up-keep of inventory management and control to provide helpful and quick clientele services, easily understandable training, loss prevention, and a positive work environment. Consistently writing schedules to maintain the correct workflow based off of personnel strengths and weaknesses to provide maximum efficiency of various tasks. Continually providing feedback while addressing and implementing process improvements. By doing so, in the same fiscal period, producing the highest sales numbers in both commercial and retail in store history. Cultivating a cheerful and engaging work environment often times referred to as a "shot of caffeine". Frequently travelling to various locations to provide recruitment, on-boarding, leadership, commercial, loss prevention, human resources, and inventory management training. Regularly run store inventory teams of up to the size of thirty people to complete an inventory of 30,000-120,000 SKUs depending on store size. While effectively and efficiently problem-solving personnel, operational, inventory, commercial, fleet, and clientele issues. Received the most awards for going above and beyond my job-scope to ensure store operations and customer satisfaction during fiscal year twenty-four.
Overview
7
years of professional experience
1
Certification
Work History
Autozone
Store Manager
05.2022 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Arabian's West
Barn Manager
10.2019 - 10.2021
Job overview
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Monitored overall health and well-being of 70 horses, paying attention to signs of concern.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Evaluated prospective boarding clients based on compatibility with existing clientele as well as available barn space capacity constraints.
- Instructed weekly, 15 group and private riding lessons for beginner and intermediate students.
- Conducted regular assessments of farm infrastructure to identify necessary repairs or improvements that would enhance its functionality.
- Reduced horse-related injuries by establishing safety protocols for staff and visitors.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
- Oversaw training programs for both horses and riders, ensuring consistent progress towards goals.
- Coordinated with horse owners to ensure their expectations and needs were consistently met or exceeded.
- Optimized feeding schedules and dietary plans to enhance horse health and performance.
- Maintained pristine barn conditions, implementing rigorous cleaning and disinfection schedule.
Starbucks
Barista
11.2017 - 10.2019
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
CHSPEOakland, CA
GED
03-2019
University Overview
- Extracurricular Activities: Cheerleading, Competition Cheer
- Elected Captain of Cheer Team
Skills
- Customer service in commercial and consumer settings
- Problem-solving
- Work Planning and Prioritization
- Multitasking and organization
- Operational efficiency & general operations
- Training and mentoring alongside performance reviews
- Loss prevention
- Team leadership and leadership development
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
Store Manager
Autozone
05.2022 - Current
Barn Manager
Arabian's West
10.2019 - 10.2021
Barista
Starbucks
11.2017 - 10.2019
CHSPE
GED