Anna Kemp
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Analyst
Parallon
09.2023 - Current
- Supported supervisor and associated team members to maintain system functionality.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Consulted with stakeholders to develop operational strategies and processes.
- Developed and updated tracking spreadsheets using Excel and SharePoint.
- Used SQL to query data for gap analysis.
- Used PowerBI to model data and forecast trends.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Developed written documents and reports related to programs and operations.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Presented results of mathematical modeling and data analysis to management or other end users.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
Senior Collection Analyst
Parallon
11.2021 - 08.2023
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Researched billing errors and discrepancies to initiate corrective action.
- Used tools such as Business Objects, Power BI, and Acuity to discover trends in Open AR inventory.
- Escalated high dollar accounts and trended issues to leadership.
- Discussed high dollar payment delays with payers in Joint Operating Committee calls.
- Ran adhoc reports as requested.
- Identified areas for process improvement and escalated to leadership.
- Reviewed and leverage payer contracts to resolve payment delays.
- Trained new hires.
- Created process guides and educational materials.
- Mentored Financial Report Coordinators within Collections.
Billing System Analyst
Parallon
06.2019 - 10.2021
- Used Acuity to identify trends in rejected claims inventory.
- Escalated trends and solutions to management.
- Manually edited electronic claims for corrected billing.
- Bulk updated electronic claims for mass rebills.
- Assisted in creation of claim edits.
Payer Response Analyst
Parallon
08.2014 - 05.2015
- Manually corrected and rebilled rejected claims using Relay Health, Availity, Passport Health, and various payer websites.
- Escalated trends in inventory to management.
Spanish Teacher
Metro Nashville Public Schools
08.2014 - 05.2015
- Explored and implemented innovative use of technology in language education.
- Explained concepts and assignments in both native and non-native languages.
- Conducted foreign language exams to determine fluency and comprehension.
- Used written exercises to test and develop reading and writing foreign languages.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Supported students in development of skills and strategies to become independent and successful learners.
- Encouraged students to take active role in learning and academic success.
- Built variety of formative and summative assessments to measure student progress.
- Utilized data to inform instructional decisions and personalize learning.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
Education
Bachelor of Arts - Spanish Language And Literature
Middle Tennessee State University
Murfreesboro, TN05.2014
Skills
- Attention to Detail
- Time Management
- Critical Thinking
- Business Intelligence
- Data Visualization
- Data Collection
- Data Modeling
- Data Analysis
- Analytical Thinking
- Organizational Skills
- Adaptability
- Microsoft Excel
Certification
- HFMA's Certified Revenue Cycle Representative (CRCR) - 2023
- Google Data Analytics Certification - 2023
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Operations Analyst
Parallon
09.2023 - Current
Senior Collection Analyst
Parallon
11.2021 - 08.2023
Billing System Analyst
Parallon
06.2019 - 10.2021
Payer Response Analyst
Parallon
08.2014 - 05.2015
Spanish Teacher
Metro Nashville Public Schools
08.2014 - 05.2015
Bachelor of Arts - Spanish Language And Literature
Middle Tennessee State University