Anna Kenny
Jersey City,NJ
Summary
Professional with strong background in program management, adept at driving impactful initiatives and fostering collaborative environments. Skilled in strategic planning, process optimization, and resource allocation, ensuring successful outcomes. Known for adaptability, reliability, and results-driven approach in dynamic settings.
Maintains high ethical work standards with proven organizational and leadership abilities. Strong customer experience, including managing expectations, developing business relationships and tactfully deescalating difficult situations.
Overview
12
12
years of professional experience
Work History
Supervisory Program Specialist
Department of Veterans Affairs
01.2024 - Current
- Functions as the ADPAC, PIV sponsor, TMS Administrator, GovTa Supervisor
- Manage all HR functions- MSS position submissions, transfers of service memos and review supervisor transactions.
- Implemented weekly huddles with supervised staff to ensure effective communication and provide a psychologically safe space.
- Provide trainings to staff on topics relevant to their position, enhancing efficiency of operations within Service.
- Maintain effective communication with Executive Leadership members and their support staff for updates on projects and coordinating meetings and events.
- Function as Fund Control Point Official and COR - following appropriate process for acquisition planning, approving required VA 2237
- Analyze inpatient psychiatric restraint data collected, document outliers in monthly report to VISN.
- Coordinate trainings and hospital wide events hosted by Quality Service collaborating and communicating effectively with Services throughout facility to accomplish goals.
- Coordinating Boards of Investigation- requiring confidentiality and time management.
- Member of All Employee Survey (AES) workgroup addressed staff priorities indicated in survey results, boosted staff engagement and recognition.
- Coordinating space and furniture movements
- Responsible for PATS-R completion compliance- documenting actions into database.
- VHA’s National Center of Patient Safety (NCPS) High Reliability Organization Certified Master Team Trainer. Teaching concepts of crew resource management to front line staff including clinical, administrative, and laborer positions.
Administrative Officer (non-supervisory)
Department of Veterans Affairs
08.2023 - 01.2024
- Provided direct administrative support to the department Chief and Assistant Chiefs, creation of PowerPoints for Executive Leadership Team presentation, Excel spreadsheets tracking HR actions in recruitment.
- Managed all HR functions -MSS position submission, revised and updated position numbers and reporting structure to HR manpower unit, served as point of contact for job candidates, created ePerformance performance plans during initial rollout to VA for all staff as a proxy.
- Completed labor mapping, updated monthly position vacancy report.
- Analyzed data and input into database for VISN’s monthly compliance reports.
Staff Assistant (non-supervisory)
Department of Veterans Affairs
05.2022 - 08.2023
- Effectively supported multiple department Program Managers.
- Served as program liaison to administrative and clinical services to help resolve a wide variety of issues, meet department objectives, and maintain effective interrelationships. (Internal and external to VA).
- Generated and maintained databases/forms for Psychology Internship program.
- Gathered data to compile for presentations and reports.
- Independently analyzed and made recommendations to leadership to improve department processes/projects.
- Reviewed and formatted the department’s standard operating procedures for accuracy and expiration.
- Served as Medical Records Liaison for department and ensures departmental employee files are compliant.
- Functioned as the daily timekeeper, generated key requests, entered engineering work orders, ordered departmental supplies, organized, and wrote minutes for meetings.
- Completed monthly Educational Activity Record (EAR) spreadsheet for residents rounding in Mental Health
- Sponsored staff for PIV cards.
- VHA’s National Center of Patient Safety (NCPS) High Reliability Organization Certified Master Team Trainer
Program Support Assistant
Department of Veterans Affairs
09.2020 - 05.2022
- Supported department with clerical and administrative duties.
- Maintained and organized daily and weekly schedules of hospital procedures.
- Collaborated with Infection Control and Prevention to update and maintain monthly reporting of sensitive medical data.
- Reported to Department of Health on communicable diseases.
- Collaborated with Risk Management department; assisted with Torts, Administrative Boards of Investigation, and Peer Reviews.
- Maintained records of actions and claims against providers for Credentialing & Privileging requests including but not limited to OIG, OGC, NPDB and SLB
- Assisted with Joint Commission and Office of Inspector General preparation accreditation.
- Assisted with audits verifying Licensed Provider’s credentials on file.
- Ordered supplies for department.
- Functioned as the daily timekeeper.
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2019 - 09.2020
- Performed clerical duties and provided excellent customer service.
- Contacted Veterans and documented information into system for appointment scheduling.
- Maintained trusted relationships with veterans based on ICARE core values, actively listening and updating veterans on scheduling success as well as barriers for transparency.
- Contacted providers within community to schedule appointments, verify their participation in VHA community care, provide contact information to providers not yet enrolled in CC.
- Generated insurance authorizations/vouchers for Veterans to receive medical services outside of the Veteran's Affairs system in the community.
- Consulted with clinical staff for appropriate care recommendations, maintaining an efficient transfer of information.
Administrative Assistant
Hoboken University Medical Center
10.2017 - 10.2019
- Efficiently handled administrative duties for the Director of Radiology such as scheduled meetings, organized agendas, and wrote minutes.
- Managing sensitive information in a confidential manner, as well as attending meetings for senior staff in the absence of director.
- Maintained required certifications for clinicians.
- Processed invoices to ensure payment for outside vendors.
- Organized huddles with employees to discuss topics pertinent to healthcare.
- Scheduled patients for biopsies and communicating with physicians and office staff to obtain necessary documents.
- Contacted and scheduled candidates for interviews.
- Greeted and accompanied visiting physicians and representatives from vendors to department.
Senior Secretary
Counseling and Resource Center Christ Hospital
12.2013 - 10.2017
- Greeted clients and/or visitors
- Performed secretarial tasks such as scheduling appointments, receiving and sending e-mails, letters.
- Performed administrative duties including keeping file records about each client, medication, order and maintain supplies.
- Handled the registration of clients.
- Billed the appropriate ICD-10 codes for patient visits and reconciling any medical billing errors.
- Answered telephone and intercom calls relaying messages and providing information to patients and medical staff.
Education
MBA - Healthcare Administration
Saint Peter's University
Jersey City, NJBachelor of Science - Health Science
Saint Peter’s University
Jersey City, NJ01.2013
Skills
- Computer Skills:
- MS Office (Word, Excel, Outlook, PowerPoint, Teams, Access) Meditech software, VRad software, Infinitt PACS, KRONOS, Healthshare Referral management (HSRM), Computerized Patient Record System (CPRS), VistA, GUI scheduling, Talent Management System (TMS), GOVTa (Time and Attendance System), Joint Commission Resources Tracers, CDRSS (Department of Health reporting), Bed Management System, HRsmart, Invoice Processing Payment System (IPPS), Forecast of Opportunities and Requirements Center for Excellence Application (FORCE), Hospital Based Inpatient Psychiatric Services (HBIPS) Restraint and Seclusion Events Data Entry
- Master’s Level Relevant Courses:
- Negotiations and Conflict Resolution, Business Ethics, Financial Accounting and Reporting, Corporate Finance, and Personal Branding
Timeline
Supervisory Program Specialist
Department of Veterans Affairs
01.2024 - Current
Administrative Officer (non-supervisory)
Department of Veterans Affairs
08.2023 - 01.2024
Staff Assistant (non-supervisory)
Department of Veterans Affairs
05.2022 - 08.2023
Program Support Assistant
Department of Veterans Affairs
09.2020 - 05.2022
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2019 - 09.2020
Administrative Assistant
Hoboken University Medical Center
10.2017 - 10.2019
Senior Secretary
Counseling and Resource Center Christ Hospital
12.2013 - 10.2017
Bachelor of Science - Health Science
Saint Peter’s University
MBA - Healthcare Administration
Saint Peter's University