Anna Kerr
Clinic Referral Coordinator
San Diego,CA
Summary
Medical clerk and administrator with five years of increasing responsibility in medical industry. Expertise in medical terminology, medical records, insurance processes, ICD-10 and CPT codes. Interested in front or back office management
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Mental Health Referral Specialist
Family Health Center
Lemon Grove, CA
01.2021 - 07.2021
- Provided clients with recommendations to community resources.
- Presented lectures and seminars in community to increase awareness of mental health issues.
- Acted as first point of contact and set appointments for prospective clients.
- Established and maintained client rapport by utilizing quality customer service.
- Scheduled consultations for 30 plus patients per day
- Handled complaints and questions, and re-directed calls to other team members.
- Managed office bookkeeping with insurance billing and patient payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Referral Coordinator/Administrative Assistant
San Diego Family Care
San Diego, CA
06.2016 - 04.2020
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Completed up to 30 referral requests each day for medical provider to multiple specialists, radiology exams and durable medical equipment.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Completed skilled administrative work to support all office staff and operational requirements.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Checked patient data including insurance, demographic and health history to keep information current.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided ongoing counseling to assure patients received care from specialists.
Manager
Tutti Frutti Frozen Yogurt
La Mesa , CA
08.2015 - 06.2016
- Cross-trained existing employees to maximize team agility and performance.
- Ordered appropriate quantities of products for the store. Coordinated with vendors for delivery.
- Maintained cleanly and safe environment for customers.
- Ensured store and employees complied with California public health standards.
- Coordinated any store related repairs.
- Created schedule for staff.
Full Time Student
Butte College
Chico, CA
01.2014 - 08.2015
Front End Associate
Costco
La Mesa, CA
10.2013 - 01.2014
- Retrieved items for customers and verified prices.
- Worked together with cashiers to guarantee customer satisfaction.
- Bagged customer purchases.
- Cleaned and maintained clutter-free front-end and register area.
Education
High School Diploma -
Helix High School
La Mesa, CA 08.2009 - 06.2013
Skills
Coordinating referrals
Documentation and reporting
Insurance billing procedures
Healthcare coding
Insurance claims
Trained in EClinicalWorks
Scheduling appointments
Experience in front and back office
Customer Service
Complaint resolution
Patient care
Multi-Tasking
Fast Paced Worker
65 WPM
Crisis Intervention
Building rapport
Case documentation
Discharge Planning
Skilled in intake interviewing
Records management
Timeline
Mental Health Referral Specialist
Family Health Center
01.2021 - 07.2021
Referral Coordinator/Administrative Assistant
San Diego Family Care
06.2016 - 04.2020
Manager
Tutti Frutti Frozen Yogurt
08.2015 - 06.2016
Full Time Student
Butte College
01.2014 - 08.2015
Front End Associate
Costco
10.2013 - 01.2014
High School Diploma -
Helix High School
08.2009 - 06.2013