Anna Khayrullina
Hollywood,FL
Summary
Cranston A New England Tech graduate with a Bachelor's in Interior Design. Offering over three years hospitality & customer service.A quick learner, team player, self-directed, and software oriented.
Overview
5
5
years of professional experience
Work History
Property Supervisor
Premiere Executive Suites
12.2022 - 03.2023
- Complete full set up of a New Suite
- Perform on-site photography, 3D Matterport scans, video, of interior and exterior spaces
- Inspect rental units before and after each customer stay
- Monitor and report on the inventory of cleaning supplies.
- Report any maintenance concerns for repairs to the General Manager
- Assist the General Manager with customer inquiries in a timely and professional manner.
NIGHT AUDITOR, 11/2018 -12/2022
Marriott, Farfiled & Suites
11.2018 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs forday crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered customer data into the system and updated information whenever patrons changed rooms.
- Ensure that all the days transactions are properly balanced and that proper deposits are made at the end of shift
ASSISTANT OF THE DIRECTOR HOUSEKEEPING
Traveloge Hotel
02.2018 - 11.2018
- Skilled in Word, Excel and Outlook
- Able to answer telephone and perform light housekeeping tasks
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Stayed in constant communication with the Engineering Department to maintain equipment, facilitate repairs and renovation issues.
- Inspect hotel guest rooms, public areas & spa daily to ensure cleanliness meets hotel standards.
ASSISTANT DIRECTOR OF HOUSEKEEPING
Hotel Marriott SpringHill Suites
10.2017 - 02.2018
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
Education
DEC - Hotel Management And Administration
La Salle College
Montreal, Canada2016
High School Diploma -
Secondary General High School #10
Arsenyev , Russia2010
Skills
- Hospitality expertise
- Natural leader
- Creative and artistic
- Strong technical detailing skill
- In-depth knowledge of programming
- OPERA, POS, Fosse
- Guest Relations
- Customer Service
- Quality Assurance Controls
- Time Management
- Teamwork and Collaboration
Accomplishments
- English
- French
- Russian
Skills
- Interpersonal Skills /Cultural Competence /Adaptability /Problem-Solving /Time Management /Multitasking /Resilience /Initiative/ Languages
Timeline
Property Supervisor
Premiere Executive Suites
12.2022 - 03.2023
NIGHT AUDITOR, 11/2018 -12/2022
Marriott, Farfiled & Suites
11.2018 - 12.2022
ASSISTANT OF THE DIRECTOR HOUSEKEEPING
Traveloge Hotel
02.2018 - 11.2018
ASSISTANT DIRECTOR OF HOUSEKEEPING
Hotel Marriott SpringHill Suites
10.2017 - 02.2018
DEC - Hotel Management And Administration
La Salle College
High School Diploma -
Secondary General High School #10
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