Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Kim

Carlsbad,CA

Summary

Dependable and compassionate CNA student with strong communication skills eager to gain experience assisting and caring for others.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food and Beverage Team Member

Aramark At Legoland
06.2023 - 11.2023
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Floor Staff

Regal Cinemas
10.2022 - 03.2023
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Junior Coach

Icetown Carlsbad
09.2021 - 01.2023
  • Evaluated students to match skill levels with appropriate classes.
  • Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Assisted clients in setting and achieving personal and professional goals.
  • Encouraged clients to find creative solutions to problems and maintain motivation.

Education

High School Diploma -

Carlsbad High School
Carlsbad, CA
06.2024

Skills

  • Problem-Solving
  • Communication
  • Patience
  • Active Listening
  • Organization
  • Time Management
  • Punctual
  • Dependable
  • Respectful and Compassionate
  • CPR

Certification

  • BLS certification through the American Heart Association

Timeline

Food and Beverage Team Member

Aramark At Legoland
06.2023 - 11.2023

Floor Staff

Regal Cinemas
10.2022 - 03.2023

Junior Coach

Icetown Carlsbad
09.2021 - 01.2023

High School Diploma -

Carlsbad High School

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Anna Kim