Anna Kim
Carlsbad,CA
Summary
Dependable and compassionate CNA student with strong communication skills eager to gain experience assisting and caring for others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Member
Aramark At Legoland
Carlsbad, CA
06.2023 - 11.2023
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Floor Staff
Regal Cinemas
Oceanside, CA
10.2022 - 03.2023
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Junior Coach
Icetown Carlsbad
Carlsbad, CA
09.2021 - 01.2023
- Evaluated students to match skill levels with appropriate classes.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Assisted clients in setting and achieving personal and professional goals.
- Encouraged clients to find creative solutions to problems and maintain motivation.
Education
High School Diploma -
Carlsbad High School
Carlsbad, CA06.2024
Skills
- Problem-Solving
- Communication
- Patience
- Active Listening
- Organization
- Time Management
- Punctual
- Dependable
- Respectful and Compassionate
- CPR
Certification
- BLS certification through the American Heart Association
Timeline
Food and Beverage Team Member
Aramark At Legoland
06.2023 - 11.2023
Floor Staff
Regal Cinemas
10.2022 - 03.2023
Junior Coach
Icetown Carlsbad
09.2021 - 01.2023
High School Diploma -
Carlsbad High School