Anna Kim
Valencia,CA
Summary
Results-driven leader in customer service and event management, recognized for achieving a $1.2M sales goal and consistently exceeding performance metrics. Expert in enhancing client experiences through comprehensive training and operational excellence, fostering a culture of high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Business Owner
Freelance Makeup Artist
Los Angeles, CA
05.2015 - Current
- Thrived in fast-paced, high-intensity work environment while catering to clients' individual needs, ensuring they felt and looked beautiful for their special events.
- Addressed clients' specific needs and preferences to provide personalized experiences.
- Managed time effectively across daily tasks to enhance client service delivery.
- Adapted schedule to accommodate extended work hours
- Thrived in a fast-paced work environment
- Provided reassurance to customers during service interactions
Key Manager
Charlotte Tilbury
Beverly Hills, California
09.2021 - 03.2023
- Elevated client satisfaction by delivering exceptional customer service.
- Addressed customer complaints swiftly and professionally to uphold reputation.
- Developed comprehensive training programs, enhancing staff product knowledge.
- Ensured timely restocking of popular products by managing inventory levels efficiently.
- Upheld brand standards and optimized store presentation through daily operations oversight.
- Executed store opening and closing tasks during senior management absences.
- Monitored bank deposits and security measures for operational safety.
- Coordinated artist appointments, assuring compliance with company schedules.
- Developed engaging social media content to enhance brand visibility and audience interaction.
- Collaborated with marketing team to align social media campaigns with overall branding initiatives.
- Trained junior staff on best practices for content creation and social media management tools.
Counter Manager
Charlotte Tilbury, Nordstrom
Cerritos, CA
05.2018 - 08.2021
- Started as a beauty advisor for Charlotte Tilbury in Nordstrom. Within 3 years I was promoted to Lead Artist, and then Counter Manager. Used my acquired makeup artistry skills to assist clients with all of their beauty needs. Helped customers make educated decisions with great customer service skills. Executed Charlotte Tilbury's M.A.G.I.C standard of service, enhancing customer experience. Executed events/masterclasses as Counter Manager, achieving 2019 sales goals, resulting in the addition of a team member. By successfully achieving those sales goals solely I was, I was able to add an additional person on my team. In order to hit my 2019 counter sales goal, I was able to team up with vendor support from DryBar, Ad Tech, and Beauty Stylists. As a counter, Achieved sales goals as the only makeup brand for 3 consecutive trend events, including Tilbury Takeover week. During Charlotte week, I was able to not only hit my sales goal, but also able to increase my numbers to help support the market in order to hit $1.2M sales goal.
- Exceeded two person counter sales goals from 2019 solely
- Added additional staffing to my team by achieving such sales goals
- Only makeup brand to successfully hit trend goals in department consecutively
- Utilized Charlotte's M.A.G.I.C standards of service
- Successfully taught both Masterclasses and Outsourcing events
- Organized Stay N Play events to introduce new products. to introduce new products to the department
- Maintained a working relationship with beauty stylists and other brands
- Was able to partner with additional vendors/brands for masterclasses
key manager/trainer/accounting/bartender/server
Outback Steakhouse
Lakewood, CA
08.2007 - 08.2018
- Coordinated restaurant operations with over 30 staff, ensuring smooth service and team collaboration
- Trained new servers/headwaiters/ key managers (accounting)
- Managed a high-volume work environment. Accommodated the needs of both the guests and staff. Focused on customer needs, communication, and problem solving. Ensured guests had a pleasant experience with great food and excellent service.
- Applied effective problem-solving techniques in high-pressure situations
- Exhibited urgency in responding to customer requests and needs
- Anticipated guest needs to deliver personalized service and improve overall dining experience
- Bartended in a high energy environment
- Trusted with high volume cash drawers
Education
Pro Makeup Artist Certificate -
Cosmo Makeup Academy
01-2017
Various marketing/general education classes -
Long Beach City College
Long Beach, CA01-2014
Marketing -
Butler University
Indianapolis, IN01-2007
Skills
- Makeup artistry
- Customer service
- Inventory management
- Event planning
- Team building
- Brand management
- Client relations
Timeline
Key Manager
Charlotte Tilbury
09.2021 - 03.2023
Counter Manager
Charlotte Tilbury, Nordstrom
05.2018 - 08.2021
Business Owner
Freelance Makeup Artist
05.2015 - Current
key manager/trainer/accounting/bartender/server
Outback Steakhouse
08.2007 - 08.2018
Pro Makeup Artist Certificate -
Cosmo Makeup Academy
Various marketing/general education classes -
Long Beach City College
Marketing -
Butler University