Summary
Overview
Work History
Education
Skills
Timeline
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Anna Kincer

Plant City,FL

Summary

Dynamic and results-driven professional with extensive experience at Amazon in import/export coordination and a proven track record in enhancing customer satisfaction through meticulous attention to detail and strong problem-solving abilities. Skilled in e-commerce and effective communication, adept at fostering team collaboration and streamlining processes to boost efficiency and achieve organizational goals.

Overview

5
5
years of professional experience

Work History

Shopper

Sassie Shop
03.2025 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Selected best-quality perishable items such as meat and produce.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Verified each item matched order sheet's description.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Tracked substitutions and informed customers of changes.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Scanned each item's barcode before item's removal from shelf.
  • Reported order discrepancies to team leader or other manager.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
  • Streamlined store operations by maintaining accurate inventory records and proactively restocking shelves.
  • Boosted sales through effective upselling techniques and in-depth product knowledge.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Totaled completed order, and provided required documentation for order payment.
  • Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
  • Loaded and unloaded orders at customer's homes or locations.
  • Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
  • Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.
  • Performed daily opening/closing procedures according to company guidelines for operational excellence.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.

Cashier Team Lead

Walmart
01.2024 - 12.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.

Car Detailer

Octopus Car Washes of Florida
01.2020 - 03.2024
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Provided exceptional customer service and addressed customer inquiries.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Adapted quickly to new detailing technologies and tools, keeping service offering competitive.
  • Negotiated with suppliers for better pricing on detailing products, reducing operational costs.

Import and Export Coordinator

Amazon
05.2022 - 09.2023
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Streamlined import and export processes by implementing effective documentation procedures.
  • Processed customs declarations and maintained records of customs documents.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Prepared and submitted reports on import and export activity to management.
  • Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
  • Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
  • Conducted regular training sessions to educate staff about import/export regulations updates, reducing instances of non-compliance penalties or fines.
  • Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
  • Optimized warehouse space utilization by strategically organizing inventory based on product demand and turnover rate.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Played a key role in expanding the company''s global footprint by identifying new business opportunities and establishing partnerships with international vendors and distributors.

Education

Bachelors - Early Childhood Care And Education

Post University
Waterbury, CT

Plant City High School
Plant City
05.2018

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning
  • Cash handling proficiency
  • Stock replenishment
  • Product demonstration
  • Sales techniques mastery
  • Merchandise presentation
  • Product knowledge expertise
  • Upselling strategies
  • Store maintenance
  • Customer feedback analysis
  • Product display creation
  • Shelf stocking
  • Brand representation
  • Sales floor navigation
  • Cross-selling techniques
  • Product rotation
  • Loss prevention awareness
  • Markdown execution
  • Budgeting and pricing
  • Market trend awareness
  • E-commerce
  • Supply chain
  • Point of sale systems
  • Returns and exchanges
  • Customer service
  • Attention to detail
  • Upbeat and outgoing attitude
  • Relationship building
  • Customer relations
  • Planning and organization
  • Flexible schedule
  • Product knowledge
  • Decision-making
  • Accurate money handling
  • Physical stamina
  • Sales expertise
  • Purchase recommendations
  • Advertising and marketing
  • Payment processing
  • Sales proficiency
  • Delivery management
  • Heavy lifting
  • Lift up to number pounds
  • Online order processing
  • Verifying order accuracy
  • Merchandise selection
  • Fashion trends
  • Trend forecasting
  • Branding
  • Verbal and written communication
  • Car maintenance
  • Deadline driven
  • Order coordination
  • Vendor engagement
  • Shopping management
  • Delivery organization
  • Processing payments
  • Delivery procedures
  • Opening and closing procedures
  • Food safety and sanitation
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Problem-solving abilities
  • Problem-solving
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Excellent communication
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Team building
  • Task prioritization
  • Sales presentations
  • Self motivation
  • Interpersonal skills

Timeline

Shopper

Sassie Shop
03.2025 - Current

Cashier Team Lead

Walmart
01.2024 - 12.2024

Import and Export Coordinator

Amazon
05.2022 - 09.2023

Car Detailer

Octopus Car Washes of Florida
01.2020 - 03.2024

Bachelors - Early Childhood Care And Education

Post University

Plant City High School

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Anna Kincer