Anna Kirby
Alcoa,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specimen Processor
LabCorp of America Inc.
Knoxville, TN
11.2015 - Current
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Processed specimens and prepared them for testing according to established procedures.
- Ensured specimens were labeled correctly and in compliance with regulations.
- Performed various administrative tasks including filing, scanning documents.
- Trained new personnel on proper specimen preparation techniques and documentation requirements.
- Troubleshot technical issues that arose during the specimen processing process quickly and effectively.
- Communicated any discrepancies or unusual findings discovered during the specimen processing process to supervisors immediately.
- Packaged specimens properly for transport ensuring they remained intact throughout shipping process until arrival at destination laboratory site.
- Provided excellent customer service when interacting with patients, healthcare providers, staff members.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Supplied quality control data for regulatory submissions to support corrective actions.
Team Leader
LabCorp
Knoxville, TN
03.2019 - 03.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Certified Nursing (CNA) -
Certified Nursing Assistant
Martha's Vineyard, MA03-2000
Skills
- Workload Prioritization
- Sample Preparation
- Specimen Storage
- Data Modeling
- Specimen Processing
- Data Collection
- Team Management
- Critical Thinking Proficiency
- Team Supervision
- Technical Support
- Complaint Resolution
- Mentoring
- Shift Scheduling
- Coaching and Mentoring
- Client Service
- Conflict Resolution
- Teamwork and Collaboration
- Analytical Thinking
- Client Support
- Complex Problem-Solving
Certification
CertifiedCertified
- I was a Certified Nursing Assisant for 16+ years
Affiliations
- I love to learn new thing's and apply them to my personal life and also to my work life
Timeline
Team Leader
LabCorp
03.2019 - 03.2020
Specimen Processor
LabCorp of America Inc.
11.2015 - Current
Certified Nursing (CNA) -
Certified Nursing Assistant